Charlotte Brown

• Assisted customers in selecting products tailored to their needs
• Maintained knowledge of inventory and product features
• Processed sales transactions efficiently using POS system
• Collaborated with team to ensure optimal store presentation
• Maintained organized merchandise displays to improve product visibility and accessibility.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
• Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
• Helped customers complete purchases, locate items, and join reward programs.

• Supervised daily feeding and care routines for horses, ensuring optimal health and well-being.
• Led safety training sessions for new stable hands, fostering a culture of safety awareness.
• Monitored horse behavior and health, promptly identifying any issues for veterinary consultation.
• Maintained clean stables for optimal horse health and safety standards.
• Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
• Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
• Administered horse medication and necessary special care.
• Participated in horse shows and competitions as part of team support, preparing horses for events and assisting during performances.

• Implemented safe handling techniques to ensure well-being during training sessions.
• Enhanced client relationships through regular communication about horse progress and care updates.
• Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
• Prepared horses for specific competitions or tasks.
• Taught students show jumping, eventing, and dressage, drilling technique and driving improvement through constructive criticism.
• Rode horses in training sessions and provided feedback on performance.

.Volunteer at Horse Power Margaret River which is a non for profit charity that offers therapy in the form of horse riding lessons and trail rides to people with disabilities.

• Developed training materials to enhance volunteer onboarding and retention processes.
• Mentored new volunteers, providing guidance on best practices and organizational values.
• Implemented feedback mechanisms to assess program effectiveness and improve volunteer experience.
• Assisted with special events and programs.

• Analyzed customer feedback to identify areas for service improvement
• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.