Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charlotte Buchanan-Turnour

Summary

I'm detail and team focused with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am hoping to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am highly effective at completing entry level accounting work with minimal oversight and am hoping to further understand accounts payable and receivable, statement preparation and bookkeeping functions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Adventure Park
10.2021 - Current
  • Enhanced customer satisfaction by providing exceptional customer service at the front desk.
  • Assisted customers with reservation modifications, resolving any issues promptly and professionally.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Utilized management software proficiently for efficient guest data management and reporting purposes.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained detailed knowledge of park amenities, services, policies, and procedures to provide accurate information to guests.
  • Utilized property management software proficiently for efficient guest data management and reporting purposes.

Waitress

Ocean Grove Pizza And Pasta
09.2022 - Current
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Memorize entire menus and wine lists
  • Served, hosted and bar-tended for the entire restaurant alone

Oven and Phone Operator

Seaside Pizza And Pasta
10.2020 - 01.2022
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Worked with food by cutting pizzas for up to 5 hours alone during peak seasons, completed various types of food preparation and washed dishes
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.

Education

Victorian Certificate of Education -

Kardinia International College
Bell Post Hill, VIC
11.2023

Skills

  • Leadership
  • Interpersonal skills
  • Attention to detail
  • Teamwork and collaboration
  • Excellent Oral and Written Communication
  • Teamwork
  • Guest Relations

Sufficient Understanding of:

  • Bookkeeping
  • Accounts Receivable and Payable
  • Microsoft applications (Excel, Word, etc)
  • Balance Sheets
  • Income Statements
  • Spreadsheets
  • Basic Knowledge of the tax system

Accomplishments

  • Member of Geelong Amateurs under 19's Football Team (2021-2023)
  • Kardinia International College Peer Support Leader (2021-2023)
  • Volunteer tour guide for Morongo Girls College Alumni events
  • Member of Kardinia Jades Netball Team (2019-2020)

Certification

  • Responsible Service of Alcohol (RSA) Certificate
  • Kardinia International College Leadership program recognition
  • Certificate in Workplace Health and Safety from The Gordon
  • Working With Children Check
  • National Police Check

Timeline

Waitress

Ocean Grove Pizza And Pasta
09.2022 - Current

Guest Service Representative

Adventure Park
10.2021 - Current

Oven and Phone Operator

Seaside Pizza And Pasta
10.2020 - 01.2022

Victorian Certificate of Education -

Kardinia International College

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Charlotte Buchanan-Turnour