Charlotte Buckingham

As a Project Coordinator, I have tried to complete the below to the best of my ability -

- Progress client throughout Pre-Construction

Keep the job moving through all stages of pre-construction as quickly and as seamlessly as possible. Making sure to keep the job on schedule or adjust accordingly.

- Client Contact

Provide all clients the same service and keep them updated with any information you have in relation to the build.

- File all Internal and External Contact

Saving all email and phone correspondence within BC and LF so that it can be easily found and referenced at a later date if required.

- Delivering on Workflow promises

Holding myself accountable in delivering results for the business in all aspects such as signing and issuing Contracts and sending jobs to Construction.

- Assisted with New Employees

Assisted in on-boarding new employees to the business and helped in Training

- Managing Client Expectations

Managing clients expectations in a professional, honest manner to try and make their process as transparent as possible.

-Liaising with Departments Internally and Businesses Externally

Making sure to request the correct items from the correct people and do so in a polite and timely manner.

In my role as being a Senior Hairstylist, I have learnt to

- Evaluate peoples' needs and achieve them to the best of my abilities.

- Speak to my clients and members of the public in professional and informative ways whilst building a strong rapport with them.

- Be consistent in all aspects of business between not only services, but throughout their whole experience with the business.

- Exceptional product knowledge learnt both in and out of the business during training seminars.

- Support our reception with scheduling bookings, collecting payments, taking phone calls, answering to email and social media enquiries and being the first point point of contact.

- Learn to troubleshoot problems that may arise unexpectedly, such as client complaints or discrepencies.

- Manage a large team whilst obtaining a substantial workload, such as servicing clients, controlling stock, running staff mettings and targets in my role as being Salon Manager for 14 months.