Charlotte Buckingham

My tasks as a Project Coordinator include -

- Progress the client through the pre-construction phase of the build as quickly and as seamlessly as possible.
- Provide all customers with a positive and consistent

service and keep them updated with any updated inform- Filing all email and phone correspondence within our database so that it can be easily found and referenced at a later date if required or easily accessed by other team members
- Holding myself accountable in delivering results for the business in our weekly workflow meetings
- Assisted in on-boarding new employees to the business and supported their training
- Managed clients expectations in a professional, honest manner to try and make their process as transparent as possible
-Liaised with departments internally and businesses externally doing so in a polite and timely manner

My tasks as a Senior Stylist included -
- Evaluating peoples' needs and achieve them to the best of my abilities

- Speaking to my clients and members of the public in professional and informative ways whilst building a strong rapport with them
- Be consistent in all aspects of the role between not only services, but throughout their whole experience with the business.
- Maintaining excellent product knowledge learnt both in and out of the business during training seminars.
- Support our reception with scheduling bookings, collecting payments, taking phone calls, answering to email and social media enquiries and being the first point point of contact.
- Learn to troubleshoot problems that may arise unexpectedly, such as client complaints or discrepancies.