Charlotte Burgess
Woongarrah,NSW
Summary
With over two years experience in a fast paced leasing consultant role, I am now seeking a career in a government position with opportunities to use my skills and expand on them. I'm ready to make a difference by supporting the most vulnerable members of our community.
I am a customer focused and results-oriented professional with a proven track record at McGrath Estate Agents. I have extensive experience in property tours, application processing, and team collaboration. I demonstrate a strong blend of creative problem-solving and real estate law knowledge with excellent customer service. I am an organised and dependable candidate, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals and client needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
McGrath Estate Agents
04.2022 - Current
- Delivered informative property tours to prospective tenants, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in application process.
- Facilitated smooth processes for new tenants by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with rental laws, keeping detailed records of all tenant interactions and transactions.
- Completed property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Utilised property management software to track leasing activity and tenant information, ensuring data accuracy.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners and tenants
Supervisor & Crew Trainer
McDonalds
01.2017 - 04.2022
- Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organise workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organisation's core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimise workplace accidents and maintain compliance with industry standards.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
NSW High School Certificate -
Wadalba CS
Wadalba11-2020
Skills
- Customer Service
- Telephone and email etiquette
- Property Marketing
- Property tours and inspections
- Application processing
- Background Checks
- Leasing Terms and Specifications
- Real Estate Law
- Team Collaboration
- Creative Problem-Solving
Accomplishments
2024 National top three nominee for McGrath Most Outstanding Leasing Consultant
2023 McGrath Central Coast Rising Star Committed to Success
2023 McGrath Central Coast Team Member of the quarter
2022 McGrath Central Coast Team Member of the Year nominee
2023 McGrath Central Coast 492 properties leased
Record 55 properties leased in one month
Certification
Real estate qualification - Certificate of Registration
Timeline
Leasing Consultant
McGrath Estate Agents
04.2022 - Current
Supervisor & Crew Trainer
McDonalds
01.2017 - 04.2022
Real estate qualification - Certificate of Registration
NSW High School Certificate -
Wadalba CS
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