Charlotte Cash
Perth,WA
Summary
I'm a 22-year-old with six years of experience in the hospitality industry, where I've developed strong customer service, communication, and organizational skills. I'm now looking to transition into a receptionist to excel my expertise as a receptionist applying my ability to handle high-pressure situations, multitask efficiently, and provide excellent client support. With a keen eye for detail, very quick learner have a strong passion in learning something new everyday, I am eager to bring my hospitality expertise into an office or as a receptionist.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Gaming attendant/ front of house
Albion hotel
03.2024 - 11.2024
- I've been with the company for 10months and always provided exceptional customer service to guests, ensuring a welcoming and enjoyable experience.
- Front of house operations, including greeting guests, taking reservations, and assisting with inquiries.
- Operated gaming machines and facilitated gaming activities, adhering to regulatory guidelines and promoting responsible gambling practices.
- Assisted patrons with TAB operations, including accepting bets, providing information on odds, and processing payouts accurately.
- Maintained cleanliness and organization in the gaming environment, including gaming machines, seating areas, and TAB facilities.
- Collaborated with team members to ensure smooth operations during high-volume periods, contributing to a positive work environment.
- Assisted with inventory management and restocking of supplies, optimizing resource utilization and minimizing waste.
- Demonstrated a strong understanding of safety protocols and procedures, prioritizing the well-being of guests and staff at all times.
- Actively participated in staff training sessions and meetings, continuously enhancing skills and knowledge in the hospitality industry.
- Received positive feedback from guests for outstanding service delivery and attention to detail.
- Managed all aspects of the bar operations, including preparing and serving a variety of beverages to guests.
- Provided exceptional customer service by greeting patrons, taking orders, and ensuring a positive and enjoyable experience.
- Maintained cleanliness and organization behind the bar, adhering to health and safety standards at all times.
- Demonstrated expertise in mixing and serving cocktails, pouring beers, and preparing other alcoholic and non-alcoholic drinks according to established recipes.
- Managed cash transactions accurately and efficiently, including handling payments, processing tabs, and providing change.
- Uphold responsible service of alcohol principles, monitoring guest behavior and intervening when necessary to prevent overconsumption or unruly behavior.
- Stayed informed about current promotions, specials, and events to provide guests with relevant information and enhance their experience at the bar.
- Received positive feedback from guests for friendly and attentive service, contributing to high customer satisfaction scores.
- Successfully completed additional training in mixology and customer service, expanding knowledge and skills in the hospitality industry.
- Implemented efficiency improvements in bar operations.
Gas Station Cashier
BP (privately owned) fingerboard roadhouse
01.2022 - 01.2023
- I've worked with the business for nearly a year and showed great commitment throughout the year I've worked with them, always kept a positive happy attitude towards the business and my staff members and customers.
- I provide excellent commitment in my customer service at all times greeting them in a friendly matter as they walk in the door.
- I learnt the till very quickly.
- We were quite popular with our takeaway coffees so I did also make a lot of coffees with the coffee machine.
- Regularly communicated with suppliers in person and on the phone.
- Always made sure the shelving and drink fridges are restocked everyday.
- Always kept the shop and the counter area clean at all times as well as the pumps outside were wiped down.
- Ensured that the fuel station is compliant with all safety and environmental regulations.
- Always kept the soup water and water can always full and clean and trash bags changed when full.
- Pre make pc containers of food for the hotbox.
- An all rounder cook working on a vat and grill.
- Pc all types of different cakes and labeled them for dietary consumers for the display fridge.
Hospitality/cook
1770 lagoons central apartment resort
11.2019 - 12.2021
- upped my skills in the bar making alcoholic beverages/cocktails.
- learnt how to pour and serve wine.
- up skilled in front of house ability to describe our daily specials to each costumer and also recommendation on the menu if they had any dietary requirements.
- I always make sure customers are happy with their meals and service to make sure there's no bad feedback at the end.
- I always have a positive kind attitude towards customers and my co-workers.
- I have always received good feedback from customers and thanked for amazing customer service, because I insure all customers have the absolute best experience dining with us.
- I have worked mostly in the kitchen as a kitchen hand, and cook.
- I've helped with menu planning. I've made most the desserts from scratch from the help of my chef at the time.
- I've worked mostly just myself and one chef in a fast paste environment as I enjoy it as-well and find that I am more productive when I have more tasks to complete.
- I have worked independently as I've worked in the kitchen by myself a few times doing breakfast shifts and breakfast buffets.
- Managed food plating and presentation for an appealing dining experience.
- a little experience in reception as we were low on staff.
- Collaborated with team members to ensure timely meal service during peak hours.
- I also have somewhat experience in house keeping as I have covered for staff in house keeping.
All rounder in bar and waitressing
Caxton hotel
02.2016 - 11.2021
- Provided high-quality customer service in a busy, high-volume pub environment.
- Managed customer inquiries, taking food and drink orders both at the bar and at tables.
- Delivered a friendly and professional service to create a welcoming atmosphere for guests.
- Assisted in opening and closing procedures, ensuring the pub was properly set up or packed down.
- Operated the POS system efficiently, handling cash, card payments, and tab management.
- Served a wide range of alcoholic beverages, including beers, wines, and cocktails, according to company standards.
- Maintained a clean and organized bar area, ensuring it met health and safety regulations.
- Delivered drinks to tables, ensured proper table service, and cleared dishes promptly.
- Restock bar supplies, including liquor, glasses, napkins, and garnishes.
- Assisted with stock rotation and inventory management, ensuring proper storage of items.
- Engaged with customers in a friendly, approachable manner to build rapport and repeat business.
- Provided customers with menu recommendations and described daily specials or promotions.
- i have ran plenty of special functions with one manager for major events.
- Collaborated with the kitchen staff to ensure timely and accurate food orders.
- Assisted with setting up and cleaning up after events, including live music or private functions.
- Managed large groups of patrons during peak times, ensuring they received timely and efficient service.
- Followed all legal requirements regarding responsible alcohol service, including verifying IDs.
- Handled customer complaints or issues promptly, aiming for a positive resolution.
- Operated under strict liquor licensing laws and complied with Brisbane's regulations.
- Demonstrated product knowledge by educating customers on new beverages and seasonal offers.
- Worked efficiently as part of a team, helping fellow staff members during busy shifts.
- Maintained knowledge of pub safety procedures and emergency protocols.
- Assisted with the pub's social media promotions, occasionally providing updates on events or specials.
- Participated in regular team meetings, discussing feedback, and improving service quality.
- Maintained a positive, professional demeanor, especially during high-pressure situations.
- Assisted in training new staff, ensuring they understood operational procedures and customer service expectations.
Education
Completed grade 12 -
ROSEDALE STATE SCHOOL P-12
Skills
- Awesome customer Service
- Teamwork
- Strong attitude
- Positive and caring attitude
- Very hard worker
- Stress Management
- Time Management
- Quick Learner
- Stock Ordering
- Stock Rotation
- Stock Take
- Written Communication
- Strong Work Ethic
- Phone Skills
- Flexible
- Coffee Machine Operation
- Independent Worker
- Understand all health and safety and emergency protocols
- Responsible Service of Alcohol and gambling
- Gambling Monitoring
- Legal and Ethical Guidelines
- Tab complied
Certification
- Responsible Service of Gambling (RSG)
- Responsible Service of Alcohol (RSA)
- Hold a TAB Compliance
- Australian Driver's License
References
- Phil, Head Chef, 1770 Lagoons Central Apartments, +0447353928
- Sherrie, Chef, 1770 Lagoons Central Apartments, +0436328229
- Tony Hemp, Manager, 1770 Lagoons Central Apartments, +0418744755
- Kelly Yakas, Manager, Coral Sea Seafood and Takeaway, +0473245889
- Julie, Manager, BP Fingerboard Roadhouse, +0487774686
- Nikki Hawkins, Co-worker, BP Fingerboard Roadhouse, +0407653374
- Bianca Hissey, Manager, Albion Hotel, +0413154361
- Andrew McMaster, Venue Manager, Albion Hotel, +0431142249
- Stirling, Venue Manager/Owner, Caxton Hotel, +0418710002
References
References available upon request.
Timeline
Gaming attendant/ front of house
Albion hotel
03.2024 - 11.2024
Gas Station Cashier
BP (privately owned) fingerboard roadhouse
01.2022 - 01.2023
Hospitality/cook
1770 lagoons central apartment resort
11.2019 - 12.2021
All rounder in bar and waitressing
Caxton hotel
02.2016 - 11.2021
Completed grade 12 -
ROSEDALE STATE SCHOOL P-12