Charlotte Castelli
Randwick,Australia
Summary
Accomplished Technology Product Owner with a strong foundation in business management known for delivering high-quality work in fast-paced environments.
Proven ability to drive product development and enhance user experiences leveraging agile methodologies and cross-functional team collaboration.
Excel at problem-solving, adaptability, and leadership to drive product development forward.
Overview
9
9
years of professional experience
Work History
Technology Product Owner | Marketing & Loyalty
The Star Entertainment Group
Sydney, Australia
02.2023 - Current
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Prioritised and managed product backlog to maximise value and align with stakeholder expectations.
- Ensured product compliance with regulatory standards and industry best practices.
- Managed sprints and releases while tracking progress against goals.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Defined user personas and user stories to guide product development and ensure user-centric design.
- Communicated regularly with senior leadership regarding progress against key performance indicators.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
F&B Development and Optimisation Manager
The Star Entertainment Group
Sydney, Australia
10.2020 - 01.2023
- Partnered with business leads to identify opportunities to optimise business revenues while ensuring a service and guest excellence focus.
- Led successful project executions.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Analysed business performance data and forecasted business results.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarising operational performance metrics.
- Analysed market trends and competitor activity to inform business strategy.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Group Reservation and Event Executive
The Star Entertainment Group
Sydney, Australia
10.2019 - 10.2020
- Handled and coordinated a significant portfolio of accounts simultaneously.
- Developed and maintained strong and profitable relationships with new and returning clients
- Directed sales inquiries and coordinated event logistics.
- Managed event budget, ensuring accurate invoicing and timely reporting.
Various Manager Roles - Fine Dining Portfolio
The Star Entertainment Group
Sydney, Australia
01.2016 - 10.2019
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Prepared strategic and annual forecasts and budgets, analysed variances and implemented corrective actions to increase average meal checks and customer visits.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Advanced Diploma - IT Strategy and Organisational development
TAFE NSW
NSW, Australia12-2023
Bachelor of Business Administration - International Business Management
University of Aix-en- Provence
Aix-en-Provence, France06-2014
Skills
- Product lifecycle management
- Business analysis
- Data-driven decision making
- Roadmap development
- Agile methodology
- Competitive analysis
- Coaching and mentoring
- Project Management
- Financial reporting
Affiliations
- Dance
- Running
- Travel
- Interior design
- Learning Italian
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Technology Product Owner | Marketing & Loyalty
The Star Entertainment Group
02.2023 - Current
F&B Development and Optimisation Manager
The Star Entertainment Group
10.2020 - 01.2023
Group Reservation and Event Executive
The Star Entertainment Group
10.2019 - 10.2020
Various Manager Roles - Fine Dining Portfolio
The Star Entertainment Group
01.2016 - 10.2019
Advanced Diploma - IT Strategy and Organisational development
TAFE NSW
Bachelor of Business Administration - International Business Management
University of Aix-en- Provence
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