Charlotte Churchill
Ross Creek,VIC
Summary
Accomplished Manager with a proven track record at Clunes Top Shop, enhancing customer loyalty and streamlining operations. Expert in team leadership and customer service, I've successfully motivated teams for peak performance while ensuring top-notch service standards. Skilled in time management and decision-making, I excel in fast-paced environments, significantly improving efficiency and satisfaction. I also have my Australian Institute of Food Safety certificate
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Clunes Top Shop
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Facilitated team-building exercises that improved communication and collaboration among team members.
Cook
McDonald's Restaurant
04.2024 - 05.2024
Cook
Craft Burger Co
06.2023 - 05.2024
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Engaged with guests to gather feedback and improve menu offerings.
- Monitored food safety standards to uphold health regulations.
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
Education
Certificate II - Agriculture
Federation University Australia
VIC11.2024
Completely Year 10
Phoenix P-12 Community Collage
Sebastopol, VIC2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Certificate II in agriculture
Australian Institute of Food Safety Certification
My learners permit( I turn 18 in November)
Timeline
Manager
Clunes Top Shop
07.2024 - Current
Cook
McDonald's Restaurant
04.2024 - 05.2024
Cook
Craft Burger Co
06.2023 - 05.2024
Certificate II - Agriculture
Federation University Australia
Completely Year 10
Phoenix P-12 Community Collage