Charlotte Claisse-Garrett
St Kilda East,VIC
Summary
Dynamic and adaptable professional with over five years of experience spanning hospitality, guest services, and communications, complemented by academic training in Media and Communications at the University of Melbourne. Having lived in France, I bring a strong cross-cultural perspective and bilingual fluency in English and French, enabling me to engage confidently with diverse audiences. Skilled in storytelling, creative problem-solving, and customer experience design, I excel at creating welcoming, memorable interactions that strengthen brand reputation, and build long-term loyalty. Proven ability to lead teams, manage projects under pressure, and deliver thoughtful, detail-oriented service across fast-paced environments. Passionate about combining creativity, cultural awareness, and communication expertise to contribute meaningfully to organizations with an international outlook.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freelance Digital Marketer
Self-employed
Melbourne , VIC
03.2025 - Current
- Conduct market research analysis to identify search query trends, real-time search, and news media activity.
- Curate and design visually compelling pins to showcase affiliate products, driving engagement and click-through rates.
- Employ storytelling for digital content and develop unique campaigns to promote brand engagement.
Accommodation Attendant
Saltwater Hotels & Resorts
Melbourne , VIC
02.2025 - Current
- Deliver personalised guest experiences, actively gathering feedback to improve service quality.
- Apply creative problem-solving to resolve guest concerns and enhance satisfaction.
- Support team efficiency by coordinating tasks and maintaining high operational standards.
- Contribute to the hotel’s brand reputation through consistent, high-quality presentation, and service.
Food and Beverage Attendant
Marriner Group
Melbourne , VIC
02.2023 - Current
- Train and mentor new staff, developing communication strategies to ensure consistent service delivery.
- Deliver seamless customer experience during large-scale events, balancing efficiency with personalised service.
- Apply strong interpersonal communication skills to manage high-pressure service environments.
- Contribute to event ambience and guest engagement through professional presentation and responsiveness.
French Tutor
Private Client
Melbourne , VIC
03.2022 - Current
- Design creative, tailored learning materials (worksheets, quizzes, and activities) for Year 12 VCE and IB students.
- Apply cross-cultural communication strategies to simplify complex grammar and language concepts.
- Use interactive and immersive methods to make language learning dynamic and accessible.
- Built student confidence through mentorship and consistent feedback.
Pharmaceutical Assistant
HealthSmart Pharmacy
Melbourne , VIC
02.2023 - 11.2024
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Verified accuracy of prescription information prior to dispensing medications.
Food and Beverage Attendant
Showtime Event Group
Melbourne , VIC
06.2022 - 06.2023
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Coordinated with the management team to organize and execute special events and bookings.
- Stocked displays with new and transferred merchandise.
Education
Bachelor of Arts - Media And Communications
The University of Melbourne
Melbourne, VICGlobal Business Management
EDHEC Business School
Lille, France High School Diploma -
Lauriston Girls' School
Melbourne, VIC12-2022
Skills
- Cross-cultural communication and collaboration
- Digital Storytelling & Content Production
- Creative brand communication
- Team leadership and mentorship
- Customer experience design
- Creativity and innovative thinking
Affiliations
- Lauriston's 2022 Outstanding Citizen Award
- Duke of Edinburgh's International Award, the Duke of Ed
- Morongo rowing medal
- Year 12 Lauriston sports pocket
- Winner of the Women’s Under-18 Dinner Plain Mile High Trail Run
- Elected to dance for the Russian Choreographic Academy (RCA)
Accomplishments
- Friday Night School Richmond
- Mansfield Animal Shelter
- Bolton Clarke’s Homeless Persons Programme (HPP)
- Masks for Mates
Languages
French
Native/ Bilingual
Spanish
Limited
Certification
- First Aid Certificate
- RSA
Timeline
Freelance Digital Marketer
Self-employed
03.2025 - Current
Accommodation Attendant
Saltwater Hotels & Resorts
02.2025 - Current
Food and Beverage Attendant
Marriner Group
02.2023 - Current
Pharmaceutical Assistant
HealthSmart Pharmacy
02.2023 - 11.2024
Food and Beverage Attendant
Showtime Event Group
06.2022 - 06.2023
French Tutor
Private Client
03.2022 - Current
Bachelor of Arts - Media And Communications
The University of Melbourne
Global Business Management
EDHEC Business School
High School Diploma -
Lauriston Girls' School
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