Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

CHARLOTTE COHEN

Adelaide,SA

Summary

Dedicated and friendly Customer Service professional with experience across a range of different fields over 6 years. Enthusiastic and reliable team member accustomed to taking on challenging tasks and committed to building and maintaining healthy relationships with both co-workers and customers. Motivated to continue to learn and grow as a professional in familiar and new fields of the workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista, Bartender, Customer Service

Rezz Hotel
Adelaide, SA
04.2020 - Current
  • Processed customer service orders promptly to increase customer satisfaction
  • Used POS system to accurately enter orders and process payments
  • Facilitated the training of new employees by sharing knowledge and expertise.
  • Pleasantly interacted with customers during busy periods to promote fun, positive environment
  • Participated in team meetings regarding upcoming changes or updates related to customer service procedures.
  • Provided customers with prompt and professional assistance over the phone.
  • Demonstrated strong problem-solving abilities when dealing with difficult customer situations.
  • Utilized various software applications to assist customers with their needs.
  • Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.

Assistant Swim Instructor

St Peters Girls
Adelaide, SA
02.2022 - 04.2022
  • Instructed students on proper stroke techniques and safety skills
  • Demonstrated correct and incorrect swimming procedures and techniques
  • Monitored students in water to prevent accidents and maintain safety
  • Taught swimming to students, including swimming strokes on the surface and underwater
  • Cautioned swimmers regarding unsafe activities and enforced facility rules.

Cash Handler, Waitress, Kitchen Hand

PAVÈ Cafe
Kensington And Norwood, SA
10.2018 - 04.2021
  • Greeted and interacted with new and regular customers
  • Connected with customers and gave each person a positive experience to promote long-term loyalty
  • Thoroughly learned all drink and food preparations to offer customers detailed descriptions
  • Welcomed customers, highlighted specials or new items on the menu, answered questions, and accepted orders and payments
  • Answered phones and took phone orders for customer pick up or delivery
  • Answered customer menu questions and offered suggestions based on individual preferences
  • Collected payments from customers.

Dance Teacher

St Peters Girls School and Norwood Ballet Centre
Adelaide, SA
07.2018 - 02.2020
  • Advised students on correct form and technique for injury-free, professional-looking dances
  • Selected music for routines to energize dancers and audience members
  • Kept classes organized and on-task to help each student obtain the most value out of courses
  • Choreographed routines for individual, partner, and group dances
  • Delivered dance instruction one-on-one, and in group settings.

Education

Bachelor of Psychology (Honours) -

University of South Australia - Adelaide, SA
09.2027

High School Diploma -

St Peters Girls School - Stonyfell, SA
01.2021

Skills

  • Verbal communication with people of all age groups
  • Responsibility
  • Collaboration with coworkers
  • Organization
  • Customer service
  • Reliability
  • Problem-solving
  • Initiative
  • Adaptability
  • Upselling
  • Ability to work well under pressure

Certification

Working with Children Check

Availability

  • Monday- all day Tuesday- all day Wednesday- all day Thursday- all day Friday- all day Saturday- all day Sunday- all day
  • Weekday availability varies across university semesters, subject to required contact hours

References

  • Emily Gough, Campbelltown Little Athletics Club and St Peters Girls School, 0429648715, egough@stpetersgirls.sa.edu.au
  • Kate Burnett, St Peters Girls School, 0402025133, kburnett@stpetersgirls.sa.edu.au
  • Rimu Good, PAVE Cafe, 0404079045

Timeline

Assistant Swim Instructor

St Peters Girls
02.2022 - 04.2022

Barista, Bartender, Customer Service

Rezz Hotel
04.2020 - Current

Cash Handler, Waitress, Kitchen Hand

PAVÈ Cafe
10.2018 - 04.2021

Dance Teacher

St Peters Girls School and Norwood Ballet Centre
07.2018 - 02.2020

Bachelor of Psychology (Honours) -

University of South Australia - Adelaide, SA

High School Diploma -

St Peters Girls School - Stonyfell, SA

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