Charlotte Connelly
Receptionist
Brunswick,Vic
Summary
Experienced hospitality management professional with a strong focus on front office operations. Exceptional leadership skills and ability to foster effective teamwork consistently deliver outstanding results. Proficient in staff training, guest relations, and problem-solving, adept at handling any challenge that arises. Proven track record of adaptability and reliability, thriving in dynamic environments to ensure seamless service delivery and exceed customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Oaks Melbourne Southbank Suites
03.2022 - Current
- Receive regular recognition for providing outstanding customer service
- Ensure customer satisfaction and manage guest complaints
- Liaise regularly with external agencies including Victoria Police and Fire Rescue Victoria
- Handled large transactions over $1000 - both EFTPOS and Cash
- Proficient in office systems including MS Office, PMS, Citrix, and Trust
Art Centre Melbourne
05.2021 - 03.2022
- Worked in a range of Food and Beverage outlets including Sidney Myer Music Bowl, Foyer Bars, the Staff Cafeteria and Protagonist
- I have demonstrated that I am able to move into new outlets and rapidly become proficient in their operations and procedures
- Regularly responsible for opening and closing venues and providing excellent customer service to members of the public
- I have demonstrated that I work very effectively in a fast-paced environment, while ensuring that food and beverage standards are met if not exceeded
- Took charge when Team Leaders and supervisors have not available
- Stayed calm in stressful situations including COVID19 protests
Reflect Recruitment
01.2021 - 03.2021
- Office administration, including general duties
- Managing schedules and organizing interviews for up to 10+ people at a time
- Proficient in Microsoft and Outlook
- Answering phones
Crew Trainer
McDonalds Brunswick East
02.2018 - 02.2021
- Promoted to Crew Trainer in July 2019, and was due to commence management training just prior to my departure
- Responsible for training new employees, ensuring that they adopted the relevant policies and procedures
- Managed the store for short periods; this required me to deal with a range of staff situations including, lateness, sick calls and no-shows
- Assisted in ensuring that the facility complied with Food Health and Safety guidelines
Education
Certificate III - Nutrition
Academy of Fitness
Online06-2022
Skills
- Issue handling
- Multitasking proficiency
- QuickBooks proficiency
- Reservations assistance
- Scheduling and calendar management
- Administrative tasks
- Exceptional customer support
- Strong leadership
- Problem-solving abilities
Certification
- Certificate 3 in Hospitality
- Responsible Service of Alcohol
- First Aid, including Basic Emergency Life Support and Cardiopulmonary Resuscitation
- Certificate of Nutrition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 10 staff members.
Timeline
Front Office Supervisor
Oaks Melbourne Southbank Suites
03.2022 - Current
Art Centre Melbourne
05.2021 - 03.2022
Reflect Recruitment
01.2021 - 03.2021
Crew Trainer
McDonalds Brunswick East
02.2018 - 02.2021
- Certificate 3 in Hospitality
- Responsible Service of Alcohol
- First Aid, including Basic Emergency Life Support and Cardiopulmonary Resuscitation
- Certificate of Nutrition
Certificate III - Nutrition
Academy of Fitness
Similar Profiles
Hané LutschiniHané Lutschini
Duty Manager at Meriton Suites MelbourneDuty Manager at Meriton Suites Melbourne
Isha ThapaIsha Thapa
Housekeeping Room Attendant at Meriton Suites MelbourneHousekeeping Room Attendant at Meriton Suites Melbourne
Emily HwangEmily Hwang
Guest Service Agent at Meriton Suites MelbourneGuest Service Agent at Meriton Suites Melbourne