Charlotte Cook
Herbert
Summary
Enthusiastic, motivated and detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated, fast learner with an exceptional work ethic who always endeavours to complete all tasks to a high standard with exceptional attention to detail. Ability to work both autonomously and within a team, with additional experience in leadership.
Overview
15
15
years of professional experience
Work History
Fisheries Officer
NT Government - Fisheries Compliance Unit
01.2024 - Current
- Engage with and provide support to various Sea Ranger groups, undertaking several engagement trips and joint patrols.
- Assist with the planning and preparation of remote area trips.
- Implement and enforce legislation in accordance with objectives of the Act and Departmental priorities.
- Maintained professional development by attending workshops, and training sessions to stay current on best practices.
- Enhanced fisheries enforcement by collaborating with other agencies for effective information sharing.
- Respond to reports and complaints and initiate investigations where appropriate.
- Undertake complex investigations, prepare reports and compile documents for prosecution files.
- Issued verbal and written warnings for identified offences against the Fisheries Act and subordinate legislation.
- Seized items during routine inspections of vessels and campsites.
- Assisted in developing and implementing comprehensive policies and procedures.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Provided guidance, support and advice to colleagues on a regular basis.
- Mitigated legal risks by proactively identifying gaps in existing policies, procedures and legislation and recommending improvements.
- Developed various legal documents including Warning notices, contravention notices and various internal forms and templates.
- Undertook procurement processes in accordance with policy and procedure to source required resources for day to day operations and safety of staff.
- Enhanced public trust, ensuring transparent and ethical business practices were maintained across all operations.
- Enhanced decision-making, providing senior management with detailed reports and recommendations.
- Initiated and oversaw the development and implementation of the Fisheries Compliance Unit (Emperor) database, ensuring effective, efficient and accurate capture of data, statistics and improved record keeping.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Completed desktop and field checks to verify licenses and permits for various business and that licence or permit conditions are being met.
- Maintained composure and professionalism in stressful situations, confrontations, interviews and searches.
- Investigate and organise coxswains training for colleagues.
- Provided education and guidance to members of the public and commercial fishermen to assist with voluntary compliance of legislation.
Senior Ranger Regulatory Services
Litchfield Council
07.2022 - 01.2024
- Demonstrated strong organisational and time management skills while managing multiple projects and investigations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as team leader, delegating tasks, mentoring and providing feedback.
- Self-motivated, with strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analysed information and provided solutions to problems.
- Worked effectively and safely in fast-paced environments.
- Paid high attention to detail while completing all tasks.
- Accurate data entry and records keeping.
- Maintain confidentiality at all times and comply with privacy requirements and legislation.
- Read, interpret and enforce legislations, including Council By-Laws and NT Traffic Act, in line with legislation, statutory requirements and companies' enforcement guidelines and policies.
- Investigated, documented and submitted reports for breaches of Council by-laws, particularly high-priority attacks and menaces.
- coordinated and undertook investigations relating to animal management and enforcement, including statements, interviews, inspections, warrants and seizures.
- Met all work health and safety requirements and followed all safety and health practices.
- Educated public on dog safety, responsible pet ownership, prevention and protection techniques.
- Issuing and entering infringements in response to non-compliance.
- Provide regular training and guidance to junior staff.
- Review and update procedures as required.
- Maintain stakeholder relationships and engage services as required.
- Prepare documents and evidence for court.
- Other duties as carried out in the Ranger position.
Ranger Regulatory Services
Litchfield Council
12.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, legislation and regulatory guidelines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations professionally and fairly.
- Developed and maintained courteous and effective working relationships.
- Handling, capture and transport of dogs.
- Microchipping of dogs.
- Pound Maintenance, cleaning and basic animal husbandry.
- Conducting investigations and compiling reports.
- Comprehensive and accurate note taking and record maintenance.
- Undertake relevant and required enforcement action in line with legislation, policies, procedures and Council's vision and enforcement guidelines.
- Provide guidance and assistance to trainee staff.
- Represent Council at community-based events with focus on responsible pet ownership and animal education.
- Compiling formal letters and notices.
Senior Veterinary Nurse
Litchfield Veterinary Hospital
02.2020 - 12.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odours.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information.
- Collected patient samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Aided veterinary surgeons and specialist veterinary surgeon with various surgeries and procedures for domestic and exotic species with complex requirements.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Trained and mentored junior and trainee staff.
- Assist staff with work related concerns, handle them effectively and help to achieve resolve.
- Run surgery as lead surgery nurse to ensure that surgery cases are handled efficiently, triaged accordingly and ensure that surgery schedule runs seamlessly and is completed in a timely manner.
Senior Veterinary Nurse
Parap Veterinary Hospital (AVA Accredited)
10.2018 - 02.2020
- Train new staff and give directions to ensure efficient timely management of tasks
- Assist trainee staff with their studies and competencies (Registered as ACVN mentor)
- General nursing duties of small animals, including anaesthetic monitoring, sample collection, sample testing and analysis, administering oral and injectable medications and animal husbandry.
- Collect, write and distribute meeting minutes
- Ordering and correct storage of chemicals and cleaning goods
- Delegate tasks evenly and fairly and oversee cleaning, maintenance and re-stocking of theatres and treatment areas.
- Ensuring documents and invoicing are accurate and complete
- Lead, encourage and direct the team to ensure the day is run smoothly and efficiently and ensure all tasks are completed in a timely manner and to exceptional standards.
- Handle client correspondence and respond to reviews accordingly and produce engaging and educational content for clients through business social media pages.
- Assist veterinarians with accurate recording and production of patient records.
- Cash and eftpos handling and reconciliation.
Head Veterinary Nurse
Howard Spring Vet Clinic
11.2014 - 10.2018
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odours.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Collected patient samples for laboratory analysis and utilise in house laboratory machines to test and analyse samples.
- Assist management with clinic procedures, staff organisation and rostering, staff performance and progress assessments, interviews and recruitment of kennel hands, inventory and price updates on Clinic's database and other management duties when required.
- General nursing duties of both small and large animals.
- Applying aseptic techniques throughout all stages of surgery.
- Meticulous cleaning, disinfecting and infection control, using chemicals in line with relevant MSDS and safety guidelines.
- Maintenance and troubleshooting of all equipment, including: endoscope, Digital x-ray, pathology machines (progesterone machine, fibrinogen machine, urinalysis machine, IDEXX catalyst and previous models of biochemistry analysis machines, IDEXX Procyte and previous models of Haematology analysis machines.
Veterinary Nurse
University Avenue Veterinary Hospital
11.2013 - 11.2014
- Administered medications to animals in treatment and documented changes in condition.
- Obtaining and running in-house pathology samples on blood, urine and skin using stains, Dipsticks, refractometer, microscope, progesterone machine and IDEXX machines (Coag analyser, Catalyst, Procyte, VetStat, UA analyser, Vet autoread).
- Infection control and barrier nursing.
- Safe restraint and transport of animals
- Catheterization and venipuncture
- Endotracheal intubation
- Provide first aid and emergency care for patients.
- Reception duties including handling client and business correspondence via email and phone, and admission and discharge of patients, merchandising and counter sales, provide advice to clients, cash handling and till reconciliation.
- Thorough cleaning and disinfection of entire hospital, including aseptic theatres.
- Safe handling and use of chemicals and drugs.
- Ordering, stock control and stock take.
Trainee Veterinary Nurse
Howard Springs Veterinary Clinic
01.2012 - 11.2013
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Processed financial transactions for clients.
- Administered prescribed injectable controlled substances, tranquilisers, sedatives, and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and public holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assist with euthanasia of small and large animals
Kennel Hand
Howard Springs Veterinary Clinic
09.2009 - 12.2011
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Monitored animal behaviour and completed examinations to identify illnesses, injuries or potential diseases.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed patient care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
Education
Advanced Four Wheel Drive
Train Safe NT
Winnellie NT11-2024
Officer Safety And Situational Awareness
Compsafe Training
06-2024
Confine Small Emergencies in A Facility
ERGT
Winnellie NT04-2024
Elements of Shipboard Safety
Charles Darwin University
Darwin, NT04-2024
No Degree - Mandatory NTG Training, Including WHS
NT Government
01-2024
Firearms Safety Training
Morningstar Training
Micketts Creek, NT08.2023
First Aid - CPR Training
Saint Johns Ambulance
Palmerston, NT06.2023
Certificate IV - Government Investigations (PSP40416)
ICETS
Brisbane, QLD02.2023
First Aid - Provide First Aid
St Johns Ambulance
Palmerston, NT05.2022
Certificate IV - Veterinary Nursing (ACM40412)
Australian College of Veterinary Nursing
Hoppers Crossing, VIC04.2018
Certificate II - Veterinary Nursing (ACM20110)
Australian College of Veterinary Nursing
Hoppers Crossing, VIC12.2013
NTCE (Northern Territory Certificate of Education) - Grade 12 Completion
Taminmin College
Humpty Doo, NT11.2011
Certificate I - Rural Operations (RTE10103)
Taminmin College
Humpty Doo, NT11.2009
Certificate I & II - Racing (stablehand) (RGR10102 & RGR20102)
Taminmin College
Humpty Doo, NT11.2009
Skills
- Flexible & Adaptable
- Ability to read and understand legislation with a strong understanding of Fisheries Legislation
- Strong Regulatory and compliance understanding
- Leadership and mentoring experience
- Conflict Resolution
- Adept negotiation skills
- Outstanding Customer Service
- Highly Self-Motivated
- Decision Making
- Work efficiently and proactively both autonomously and within a team
- Exceptional, clear and detailed oral and written communication
- High attention to detail
- Reliable and Responsible
- Accurate and comprehensive record keeping
- Exceptional knowledge in Animal handling and behaviours
- Exceptional Organisation and Time Management
- Animal husbandry
- Valid manual NT driver's license
- Competent in firearms handling and safety
- Boating safety
Interests
Camping, Fishing, Animal Husbandry, health and fitness, horticulture, aquaculture, fish keeping, horse riding.
Accomplishments
- Purchased my first home in 2016 with my partner at the age of 22.
- Promoted to Senior Vet Nurse within my first year of Nursing.
- Successfully guided and led a small team of veterinary nurses, ensuring efficient daily operations.
- Obtained a Senior Ranger Position within 7 months of working as a Regulatory Services Officer.
- Successfully guided and mentored a small team within a Regulatory role.
- Received high accolades from Lawyers who were handling a case taken to Court, through Council, for an investigation conducted by me. Letter of outcome read; "Senior Ranger Charlotte Cook, are to be commended for their high quality investigation and thorough preparation of the brief of evidence in this matter, which has undoubtedly led to this successful outcome."
Additional Information
- Current C Class manual NT Drivers license and own vehicle
- Authorised Officer under Fisheries Act
- Current Ochre Card
- First aid certificate
- Physically fit and strong
- NT resident
- Current Firearms Safety Training certificate
- Connector trained through MATES organisation
- Schedule 4 Drug authorisation under NT Medicines, poisons and Therapeutic Goods Act 2012
- Trained and competent in S4 drug handling and administration
- Experience in boat handling
References
Simona Peyrer
Senior Locum Veterinarian – Litchfield Vet Hospital
0488 704 900
Tracey Hyde
Business Support Officer - Litchfield Council
0404 474 751
Rachel Macrae
Manager Regulatory Services - Litchfield Council
0408 110 171
Timeline
Fisheries Officer
NT Government - Fisheries Compliance Unit
01.2024 - Current
Senior Ranger Regulatory Services
Litchfield Council
07.2022 - 01.2024
Ranger Regulatory Services
Litchfield Council
12.2021 - 07.2022
Senior Veterinary Nurse
Litchfield Veterinary Hospital
02.2020 - 12.2021
Senior Veterinary Nurse
Parap Veterinary Hospital (AVA Accredited)
10.2018 - 02.2020
Head Veterinary Nurse
Howard Spring Vet Clinic
11.2014 - 10.2018
Veterinary Nurse
University Avenue Veterinary Hospital
11.2013 - 11.2014
Trainee Veterinary Nurse
Howard Springs Veterinary Clinic
01.2012 - 11.2013
Kennel Hand
Howard Springs Veterinary Clinic
09.2009 - 12.2011
Advanced Four Wheel Drive
Train Safe NT
Officer Safety And Situational Awareness
Compsafe Training
Confine Small Emergencies in A Facility
ERGT
Elements of Shipboard Safety
Charles Darwin University
No Degree - Mandatory NTG Training, Including WHS
NT Government
Firearms Safety Training
Morningstar Training
First Aid - CPR Training
Saint Johns Ambulance
Certificate IV - Government Investigations (PSP40416)
ICETS
First Aid - Provide First Aid
St Johns Ambulance
Certificate IV - Veterinary Nursing (ACM40412)
Australian College of Veterinary Nursing
Certificate II - Veterinary Nursing (ACM20110)
Australian College of Veterinary Nursing
NTCE (Northern Territory Certificate of Education) - Grade 12 Completion
Taminmin College
Certificate I - Rural Operations (RTE10103)
Taminmin College
Certificate I & II - Racing (stablehand) (RGR10102 & RGR20102)
Taminmin College
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