Charlotte Cosic
Melbourne,VIC
Summary
Positive team player with strong ability to motivate staff and enhance customer satisfaction, with effective communication and a solid understanding of customer service principles and operational excellence. Committed to upholding company policies and promoting an empowering work culture.
Overview
3
3
years of professional experience
Work History
FOH Supervisor
L'amuse Gueule
05.2024 - 02.2025
- Supported a team of FOH members throughout peak season, ensuring teamwork and respectful collaboration.
- Supported marketing initiatives and use of social media to attract new customers while retaining daily loyal patrons.
- Oversaw and completed opening and closing tasks, including the use of POS systems to manage inventory, finalise EOD reports and daily financial records.
Chef De Rang
Brasserie Des Prés
05.2023 - 04.2024
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Managed solo sections of 150+ patrons per night, ensuring effective engagement and positive experiences for all guests.
- Proficiently used POS systems to manage sections, complete payments and coordinate daily reservations.
Assistant Store Manager
Industrie Clothing
12.2021 - 01.2023
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed, working directly with area manager and visual merchandiser to meet objectives.
- Created detailed daily reports on store progress, identifying areas for improvement to reach company goals and overall store performance.
- Trained new employees on company policies, store procedures and individual achievements to ensure a positive overall work culture.
Education
VCE - Balwyn High School
Melbourne11-2018
Skills
- Schedule management
- POS software proficiency
- Customer relations
- Event coordination
- Store operations
- Stock management
Languages
French
Professional Working
Timeline
FOH Supervisor
L'amuse Gueule
05.2024 - 02.2025
Chef De Rang
Brasserie Des Prés
05.2023 - 04.2024
Assistant Store Manager
Industrie Clothing
12.2021 - 01.2023
VCE - Balwyn High School
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