Charlotte Cosic
Melbourne,VIC
Summary
Positive team player with strong ability to motivate staff and enhance customer satisfaction, with effective communication and a solid understanding of customer service principles and operational excellence. Committed to upholding company policies and promoting an empowering work culture.
Overview
3
3
years of professional experience
Work History
FOH Supervisor
L'amuse Gueule
Biarritz, France
05.2024 - 02.2025
- Supported a team of FOH members throughout peak season, ensuring teamwork and respectful collaboration.
- Supported marketing initiatives and use of social media to attract new customers while retaining daily loyal patrons.
- Oversaw and completed opening and closing tasks, including the use of POS systems to manage inventory, finalise EOD reports and daily financial records.
Chef De Rang
Brasserie Des Prés
Paris, France
05.2023 - 04.2024
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Managed solo sections of 150+ patrons per night, ensuring effective engagement and positive experiences for all guests.
- Proficiently used POS systems to manage sections, complete payments and coordinate daily reservations.
Assistant Store Manager
Industrie Clothing
Melbourne, VIC
12.2021 - 01.2023
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed, working directly with area manager and visual merchandiser to meet objectives.
- Created detailed daily reports on store progress, identifying areas for improvement to reach company goals and overall store performance.
- Trained new employees on company policies, store procedures and individual achievements to ensure a positive overall work culture.
Education
VCE - Balwyn High School
Melbourne11-2018
Skills
- Schedule management
- POS software proficiency
- Customer relations
- Event coordination
- Store operations
- Stock management
Languages
French
Professional Working
Timeline
FOH Supervisor
L'amuse Gueule
05.2024 - 02.2025
Chef De Rang
Brasserie Des Prés
05.2023 - 04.2024
Assistant Store Manager
Industrie Clothing
12.2021 - 01.2023
VCE - Balwyn High School