Charlotte De Jong
Springwood
Summary
Knowledgeable and dedicated customer service professional with experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Cleaner
Absolute Domestics
2024.10 - 2024.12
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Driver
Samios Plumbing Supplies
2024.01 - 2024.10
- Delivered products to builders and plumbers in Brisbane on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Courier Driver
Startrack
2023.07 - 2023.12
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Customer Service Consultant
HCF Insurance
2023.01 - 2023.06
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Delivery Driver
Dragonfly
2020.10 - 2022.10
- Delivered packages to customer doorsteps.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
Personal Assistant
Smick Homes and Interiors
2019.03 - 2020.08
- Maintained appropriate filing of personal and professional documentation.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Accomplished project deadlines by assisting with task completion whenever required.
Education
Certificate III - Online, Campus
TAFE Queensland
QLD2025-08
No Degree - Responsible Service of Alcohol
Clear To Work
Online2022-04
Certificate III - Online
Courses Online
Brisbane, QLD2021-02
Diploma - Online
TAFE Queensland
QLD2020-01
Skills
- Cleanliness and organized
- Customer service
- Active listening
- Organization and time management
- Reliability and punctuality
- Clean driving record
- Valid Driver's license
- Friendly, positive attitude
- Multitasking Abilities
- Calm under pressure
Timeline
Cleaner
Absolute Domestics
2024.10 - 2024.12
Driver
Samios Plumbing Supplies
2024.01 - 2024.10
Courier Driver
Startrack
2023.07 - 2023.12
Customer Service Consultant
HCF Insurance
2023.01 - 2023.06
Delivery Driver
Dragonfly
2020.10 - 2022.10
Personal Assistant
Smick Homes and Interiors
2019.03 - 2020.08
Certificate III - Online, Campus
TAFE Queensland
No Degree - Responsible Service of Alcohol
Clear To Work
Certificate III - Online
Courses Online
Diploma - Online
TAFE Queensland