Charlotte Docking
Doncaster East,VIC
Summary
Experienced retail worker with 5 years of experience in customer service and management. I am skilled in leading a team, and training team members. I am able to adapt quickly to many situations, and i am able to create a positive workplace for my team members as well as a positive experience for customers.
Overview
5
5
years of professional experience
Work History
Online Assistant Manager
Woolworths Group
02.2023 - 03.2025
- Communication between departments, enhancing operational efficiency and collaboration.
- Implemented process improvements that increased overall service quality and reduced response times.
- established team priorities, maintained schedules and monitored performance
- mentored team members to enhance professional development and accountability in workplace.
Service Team Member
Woolworths Group
03.2020 - 02.2023
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
Education
High School Diploma -
Doncaster Secondary College
Doncaster, VIC11-2022
Skills
- costumer service
- team management
- time management
- team development
- team supervision
- team training
- ordering supplies
- communication
Timeline
Online Assistant Manager
Woolworths Group
02.2023 - 03.2025
Service Team Member
Woolworths Group
03.2020 - 02.2023
High School Diploma -
Doncaster Secondary College
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