CHARLOTTE DOWLING
Summary
Dedicated professional with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills. Detail-oriented administrative professional with superb people-skills. Business-savvy with excellent decision-making skills. Demonstrates superior communication and problem-solving abilities. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
21
21
years of professional experience
Work History
Manager Benefaction and Membership
Art Gallery Of South Australia
01.2010 - 01.2019
- Developed impactful fundraising strategies to maximise donations and meet fundraising goals (approx. $10M p/a).
- Offered excellent customer service to donors to enhance relationships and increase funding.
- Cultivated relationships with existing and potential donors to increase donations.
- Developed and executed creative strategies to enhance fundraising.
- Planned and implemented fundraising events.
- Conducted research to identify and target potential donors for fundraising campaigns.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Collaborated with other departments to achieve integration of fundraising efforts.
- Collaborated with marketing team to develop marketing materials for campaigns.
- Maintained accurate financial records.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Developed and maintained accurate donor databases to track donations and engage with donors.
- Recruited and managed employees.
- Liaised closely with Art Gallery Board Chair, Art Gallery Foundation Council, Director and other members of the Gallery's Strategic Management Group.
- Maintained confidentiality and discretion at all times.
Executive Assistant
Collections Council of Australia
01.2008 - 12.2009
- Provided executive support to the Board, CEO and Secretariat.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Processed travel expenses and reimbursements for executive team.
- Filed paperwork and organised computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate and manage projects and assist in various processes.
- Organised logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Wrote reports, executive summaries and newsletters.
- Managed all aspects of the company’s financial operations and used MYOB to produce monthly invoices.
- Organised and managed events around Australia.
- Provided high-quality customer service to the company’s Board, stakeholders and clients.
- Managed website and intranet site.
- Supervised casual staff and volunteers.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organised and well-stocked.
Research Assistant
Art Gallery Of South Australia
01.2008 - 12.2009
- Undertook research, often to strict deadlines.
- Analysed information quickly and accurately.
Event Assistant
University of Adelaide
01.2008 - 05.2008
- Assisted with organisation of Ballets Russes Symposium.
- Communicated professionally with co-workers and VIP guests.
Intern
Art Gallery of South Australia
01.2007 - 11.2007
- Undertook research as requested by the Curator of European Art.
- Worked autonomously.
Volunteer
Art Gallery of South Australia
01.2006 - 12.2006
- Represented the Art Gallery of South Australia positively and professionally while providing community with much-needed services.
Research Assistant
University of Adelaide
01.2006 - 11.2006
- Undertook primary and secondary research.
Sales Assistant
Country Road
04.2006 - 12.2007
- Maintained excellence in customer service.
- Managed sales personnel.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
Support Staff
Locher And Associates Human Resources
10.2005 - 05.2006
- Provided administrative support.
- Communicated effectively within a variety of professional environments.
Assistant Manager
Ashmolean Museum Café
09.2004 - 09.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Planned and managed events.
- Successfully managed budgets and allocated resources to maximise productivity and profitability.
General Assistant
Ashmolean Museum Café
05.2004 - 09.2004
Administration and Training Officer
Capita Business Services
09.2003 - 04.2004
- Aided colleagues, managers, and customers through regular communication and assistance.
Sales Assistant
Country Road
01.1998 - 09.2003
Education
Master of Arts - Curatorial and Museum Studies
University of Adelaide
2007
Graduate Diploma - Art History
University of Adelaide
2006
Bachelor of Arts - French, Italian
University of Adelaide
2002
Diploma - Languages, Spanish
University of Adelaide
2001
Parisien D'Études
Paris2001
Scotch College
1998
Skills
- Interpersonal Communications
- Fundraising Management
- Executive Support and Office Administration
- Donor and Customer Relations
- Event Coordination
- Microsoft Office and Blackbaud the Raiser's Edge
- Confidentiality and Discretion
- Staff Management and Training
Timeline
Manager Benefaction and Membership
Art Gallery Of South Australia
01.2010 - 01.2019
Executive Assistant
Collections Council of Australia
01.2008 - 12.2009
Research Assistant
Art Gallery Of South Australia
01.2008 - 12.2009
Event Assistant
University of Adelaide
01.2008 - 05.2008
Intern
Art Gallery of South Australia
01.2007 - 11.2007
Sales Assistant
Country Road
04.2006 - 12.2007
Volunteer
Art Gallery of South Australia
01.2006 - 12.2006
Research Assistant
University of Adelaide
01.2006 - 11.2006
Support Staff
Locher And Associates Human Resources
10.2005 - 05.2006
Assistant Manager
Ashmolean Museum Café
09.2004 - 09.2005
General Assistant
Ashmolean Museum Café
05.2004 - 09.2004
Administration and Training Officer
Capita Business Services
09.2003 - 04.2004
Sales Assistant
Country Road
01.1998 - 09.2003
Master of Arts - Curatorial and Museum Studies
University of Adelaide
Graduate Diploma - Art History
University of Adelaide
Bachelor of Arts - French, Italian
University of Adelaide
Diploma - Languages, Spanish
University of Adelaide
Parisien D'Études
Scotch College
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