Charlotte Duggan
Albany Creek,Queensland
Summary
Disciplined Commerce Student pursuing opportunity to add to hands-on accounting and finance experience as I complete my degree. Driven by a strong foundation in financial analysis and a commitment to excellence in customer service, I work to effectively streamline finance processes at the Translational Research Institute. My analytical thinking and ability to foster team collaboration have been pivotal in achieving efficient workflows and resolving complex issues promptly.
Overview
4
4
years of professional experience
Work History
Finance Intern and Stores Assistant
Translational Research Institute
12.2023 - Current
- Updated and streamlined documents for finance processes and procedures, in compliance with AASB standards.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Receipted, stored and managed the inventory of lab equipment in the warehouse, reporting to the Central Stores Supervisor
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
Customer Service Supervisor
Woolworths Supermarkets
06.2021 - 03.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving issues promptly and professionally, and escalating issues accordingly.
Education
Bachelor of Commerce - Accounting And Finance
University of Queensland
Brisbane, QLD11-2026
High School Diploma -
Northside Christian College
Brisbane, QLD11-2023
Skills
- Attention to detail
- Financial analysis
- Team collaboration
- Customer service
- Data analysis
- Administrative support
- Effective multitasking
- Accounting principles understanding
Timeline
Finance Intern and Stores Assistant
Translational Research Institute
12.2023 - Current
Customer Service Supervisor
Woolworths Supermarkets
06.2021 - 03.2024
Bachelor of Commerce - Accounting And Finance
University of Queensland
High School Diploma -
Northside Christian College
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