Charlotte Ewenson

Trained and supervised 12 shift managers and department managers, delivered feedback for improved performance and communicated regularly regarding team performance and results. Involved in business operations such as updating and organising accounts payable databases, through completing payroll weekly and managing labour costs. Kept track of financial data in Excel spreadsheets and managed inventory in store. Collaborated with 3 department managers, helping with 3 respective systems. Cultivated and set up clear processes within Inventory, Scheduling and Training and Hiring departments. Familiar with profit and loss statement, following up on reducing labour costs and other PnL line items at a store level, to increase organisational PBF and PAC. Reviewed the weekly roster to ensure it met budget and operational requirements, based on sales projections and forecasting for the upcoming week.

Coached employees on additional job positions to maintain coverage of roles, as well as monitoring staff performance and addressing relevant issues. Completed crew schedules weekly, while revising budgeting requirements, monitoring sales per crew hour and average hourly rate. Accomplished financial objectives by forecasting requirements, scheduling expenditures and ensuring roster met targets. Lowered the Average Hourly Rate of roster by over $1.50 over 8 months, as well as maintaining a 19% labour percentage while facilitating growth of sales in store, advancing profitability

Recruited new crew, and facilitated training and development, as well as development of existing crew and managers. Established departmental performance goals, set timeline targets for crew and fellow management team and instructed new employees. Collaborated with other department managers to ensure labour was being well spent in correct areas, to achieve success in all areas of business. Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews. Built and employed interview scorecards and other standard procedures for thoughtful talent acquisition, enhancing quality of recruiting operations. Completed performance reviews quarterly for crew coaches, as well as other managers on team, assessing areas for improvement and discussing potential career advancement opportunities for those succeeding

Positioned staff to optimise productivity, motivating staff to work towards KPIs and organisational goals, and directed and led employees on effective operations through coaching. Worked towards optimising crew productivity, streamlining efficiency and boosting profitability through enhanced sales. Contributed to profitability, through continuous upselling, running a streamlined quick drive through and providing outstanding service and product

• Instructed new team members on correct procedures for operations.
• Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
• Explained goals and expectations required of trainees.