Charlotte Fawcett
Melbourne,Australia
Summary
A 27-year-old professional with extensive customer service experience in the paint industry. Skilled in addressing inquiries, offering product recommendations and resolving issues to ensure client satisfaction. Strong communication and interpersonal skills, with a focus on building positive relationships. Adept at multitasking in fast-paced settings, delivering exceptional service and contributing to team success. Passionate about using industry knowledge and problem-solving to drive business growth and enhance customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trade Sales Person
Inspirations Paints
Oakleigh, VIC
03.2025 - Current
- Identified customer needs promptly and effectively.
- Managed large trade customer deliveries alongside store orders.
- Provided information on the various types of paints available and their associated features, benefits, and costs.
- Evaluated customer feedback regarding products purchased to identify areas of improvement.
Retail Supervisor Manager (G4)
Bunnings
Mentone, VIC
08.2023 - 09.2024
- Trusted and trained in opening and closing the store.
- Tasked with de-escalating customer and/or team member issues daily.
- Trained in problem-solving, customer orders, and trade jobs.
- Successfully built and maintained long-term business relationships with key company representatives.
- Ran multiple store refits.
- Won Team Member of the Year for outstanding commitment to living out Bunnings' key values.
Retail Paint Shop Assistant
Bunnings
Mentone, VIC
09.2018 - 08.2023
- Expert in colour matching theory and mixing paint.
- Completed all Dulux and Taubmans trainings.
- Ability to use online ordering and click-and-collect.
- Trained in dangerous goods and hazardous substances.
- Ran Bunnings' kid club and sausage sizzle.
- Aired on multiple TVs for the Bunnings advertisement.
- Trained in cashier work and registers
- Won multiple customer service awards throughout the years.
Education
Building And Construction - Pre-apprenticeship: Painting And Decorating
Holmesglen Institute
Chadstone, VIC12-2021
Bachelor in Education Studies -
Victoria University
Footscray, VIC11-2020
Bachelor in Outdoor And Environmental Education -
Federation University Australia
VIC11-2018
Skills
- Customer service
- Ability to work under pressure
- Leadership
- Communication
- Ability to multitask
- Computer skills
- Fast learner
- Ability to work in a team
- Hardworking
- Product knowledge
Accomplishments
- Aired in multiple TV advertisements for Bunnings
- Won Bunnings' team member of the year
- Received over 15 customer service awards
Affiliations
- Dance
- Playing Tennis
Certification
HLTAID002 - First Aid
Provide basic emergency life support.
HLTAID009 - CPR
Provide cardiopulmonary resuscitation.
PUAFER005 - Fire Warden
Operate as part of an emergency control organisation.
PUAFER008 - Fire Safety
Confine small emergencies in a facility.
Timeline
Trade Sales Person
Inspirations Paints
03.2025 - Current
Retail Supervisor Manager (G4)
Bunnings
08.2023 - 09.2024
Retail Paint Shop Assistant
Bunnings
09.2018 - 08.2023
Building And Construction - Pre-apprenticeship: Painting And Decorating
Holmesglen Institute
Bachelor in Education Studies -
Victoria University
Bachelor in Outdoor And Environmental Education -
Federation University Australia
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