Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Fenton

Lyons,NT

Summary

Dynamic and results-oriented Customer Service Executive with a proven track record at Sodexo, where I spearheaded inventory management initiatives, reducing waste significantly. Expert in customer relationship management and complaint resolution, I developed impactful staff training programs, enhancing service skills. Skilled in collaborative teamwork and user engagement strategies, I excel in elevating customer service standards.

Transitioning from childcare-focused environment, developed strong skills in managing multiple tasks and creating engaging activities. Skilled in communication and conflict resolution with both children and adults, ensuring smooth interactions. Eager to leverage these skills in new, dynamic field.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Sodexo
11.2019 - 09.2022
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.

Education

High School Diploma -

Four Dwellings
Birmingham, England
07-2007

Skills

  • Collaborative Teamwork
  • User Engagement Strategies
  • Customer relationship management
  • Complaint handling
  • Public speaking
  • Supportive Engagement
  • Youth Supervision Expertise
  • Child Development Support

Timeline

Customer Service Executive

Sodexo
11.2019 - 09.2022

High School Diploma -

Four Dwellings
Charlotte Fenton