Charlotte Foletta-Smith
Ringwood,Victoria
Summary
Proven Assistant Manager at Hungry Jack's with a track record of enhancing customer satisfaction and streamlining operations. Skilled in team leadership and money handling, I excel in staff supervision and customer service. Achieved significant improvements in financial accuracy and staff development, demonstrating exceptional multitasking capabilities and decision-making skills. Completed First aid and CPR training, Food handling certificate and Fire training.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hungry Jack's
03.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receptionist
LJ's Cleaning Fairies
05.2019 - 06.2020
- Corresponded with clients through email, telephone, or postal mail.
- Collected diverse methods of payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
Bachelor of Arts - Bachelor of Arts/Master in Secondary Education
Deakin University
Burwood12-2029
High School Diploma -
Norwood Secondary College
Ringwood12-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Workload management
- Recruiting and interviewing
- Customer relations
- Real-time data processing
- Exceptional multitasking capabilities
- Document organization
- First aid certificate
- Food safety control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 70 staff members.
- Achieved Best performing State Store award through effectively helping form a positive work environment, efficiently managing crew and maintaining the highest level of standard procedure/regulations.
Timeline
Assistant Manager
Hungry Jack's
03.2022 - Current
Receptionist
LJ's Cleaning Fairies
05.2019 - 06.2020
Bachelor of Arts - Bachelor of Arts/Master in Secondary Education
Deakin University
High School Diploma -
Norwood Secondary College
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