Charlotte Fraser
Sydney,NSW
Summary
Dynamic retail professional with a proven track record at Just Group, excelling in customer service and team leadership. Adept at enhancing customer experiences and driving sales through strategic merchandising and personalized engagement. Recognized for problem-solving abilities and attention to detail, fostering a loyal clientele and improving store performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Just Group
Castle Hill, NSW
10.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Bridal Stylist
Jean Fox Sydney Bridal Collectives
Castle Hill, NSW
02.2023 - 04.2023
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Preformed Quality control checks on the gowns.
- did some social media for the brands instagram
Casual Retail Assistant
Big W
Rouse Hill NSW
08.2020 - 02.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Fulfilled online Orders and packed them
- worked in the party section, taking balloon orders and making the balloon order
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Advanced Diploma - Applied Fashion Design And Merchandising
TAFE NSW
Ultimo, NSW08-2022
Diploma - Applied Fashion Design And Merchandising
TAFE NSW
Ultimo, NSW08-2021
Certificate III - Applied Fashion Design And Technology
TAFE NSW
Ultimo, NSW02-2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Appointment scheduling
- Quick learner
- Detail-orientated
- Advanced communication skills
Timeline
Assistant Store Manager
Just Group
10.2023 - Current
Bridal Stylist
Jean Fox Sydney Bridal Collectives
02.2023 - 04.2023
Casual Retail Assistant
Big W
08.2020 - 02.2023
Advanced Diploma - Applied Fashion Design And Merchandising
TAFE NSW
Diploma - Applied Fashion Design And Merchandising
TAFE NSW
Certificate III - Applied Fashion Design And Technology
TAFE NSW