Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Fraser

Sydney,NSW

Summary

Dynamic retail professional with a proven track record at Just Group, excelling in customer service and team leadership. Adept at enhancing customer experiences and driving sales through strategic merchandising and personalized engagement. Recognized for problem-solving abilities and attention to detail, fostering a loyal clientele and improving store performance.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Just Group
10.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Bridal Stylist

Jean Fox Sydney Bridal Collectives
02.2023 - 04.2023
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Preformed Quality control checks on the gowns.
  • did some social media for the brands instagram

Casual Retail Assistant

Big W
08.2020 - 02.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Fulfilled online Orders and packed them
  • worked in the party section, taking balloon orders and making the balloon order
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.

Education

Advanced Diploma - Applied Fashion Design And Merchandising

TAFE NSW
Ultimo, NSW
08-2022

Diploma - Applied Fashion Design And Merchandising

TAFE NSW
Ultimo, NSW
08-2021

Certificate III - Applied Fashion Design And Technology

TAFE NSW
Ultimo, NSW
02-2021

Skills

  • Problem-solving

  • Customer service

  • Customer experience

  • Customer service and engagement

  • Time management

  • Team building and leadership

  • Attention to detail

  • Appointment scheduling

  • Quick learner

  • Detail-orientated

  • Advanced communication skills

Timeline

Assistant Store Manager

Just Group
10.2023 - Current

Bridal Stylist

Jean Fox Sydney Bridal Collectives
02.2023 - 04.2023

Casual Retail Assistant

Big W
08.2020 - 02.2023

Advanced Diploma - Applied Fashion Design And Merchandising

TAFE NSW

Diploma - Applied Fashion Design And Merchandising

TAFE NSW

Certificate III - Applied Fashion Design And Technology

TAFE NSW

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Charlotte Fraser