Charlotte Gardner
Horsfield Bay,NSW
Summary
Highly motivated and enthusiastic worker with 5 years of customer service and retail experience, eager to take on a new challenge and contribute my skills to a new environment. With my ability to rapidly adapt to evolving environments, I bring a strong work ethic, excellent communication skills and a passion for learning. Seeking an opportunity to leverage my skills, embrace fresh challenges, and drive success in a growth-oriented work setting. Ready to bring creativity, and a commitment to excellence to a new and exciting professional endeavour.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
Bunnings Warehouse
11.2020 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Improved store efficiency by maintaining clean and organised displays of products for customers by restocking, facing and straightening products throughout the shift.
- Contributed to increased sales by providing recommendations and product knowledge with customers to determine correct products for DIY projects.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Prioritised assisting customers over routine tasks.
- Worked hard to meet or exceed targets set within the store including the expectations of workload completed during shifts and customers accessibility to products and assistance by team members.
- Engaged in friendly conversation with customers to better understand their individual needs.
- Operated POS and register systems to total purchases and receive and process cash, credit and debit card payments and complete item refunds.
- Volunteered to take extra shifts during holiday periods and other busy periods to alleviate stress and workload from other team members.
Wait Staff Member
Ela Mesa
10.2020 - 04.2021
- Enhanced customer satisfaction by providing attentive service and efficiently addressing queries.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Customer Service Cashier
KFC
06.2019 - 12.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled and packed food orders, adhering to Work Health and Safety practices in an efficient and safe manner, ensuring orders were made to a customer standard.
- Collaborated with team members to ensure smooth operations during peak hours.
- Operated registers and POS systems to process and receive cash, credit and debit card payments.
Animal Caretaker
Doggy Pause
12.2016 - 01.2017
- Feeding, grooming and caring for the dogs within the facility.
- Ensuring clean and safe environments for staff members and customers within the facility.
- Experience with customer interactions including taking payments and filling out forms on the release and arrival of customers and pets.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
Education
Diploma of Emergency Health Care - Health Care
Australian Paramedical College
Tweed Heads, NSWBachelor of Science - Bachelor of Exercise And Sports Science
University of Newcastle
Central Coast, NSW2026
Brisbane Water Secondary College
Woy Woy, NSW11.2022
Skills
- Customer service
- Time management
- Quality standards
- Customer Inquiries
- Product Knowledge
- Effective Communication
- Problem Solving
- Interpersonal Skills
- Inventory management
References
Angelina Kleinhanss (West Gosford Dulux Store Manager)
0435508270
Angelina.Kleinhanss@dulux.com.au
Tara Gannon (Cabot's representative)
0434411471
Brooke Stevens ( Umina Beach Bunnings Store manager)
uminabeachmgr@bunnings.com.au
Matthew Milutinovic (Umina Beach Bunnings Supervisor)
0433971239
Mike Wells (West Gosford Bunnings Operations Manager)
work 0243493500
pvt 0424167712
Timeline
Customer Service Team Member
Bunnings Warehouse
11.2020 - Current
Wait Staff Member
Ela Mesa
10.2020 - 04.2021
Customer Service Cashier
KFC
06.2019 - 12.2019
Animal Caretaker
Doggy Pause
12.2016 - 01.2017
Diploma of Emergency Health Care - Health Care
Australian Paramedical College
Bachelor of Science - Bachelor of Exercise And Sports Science
University of Newcastle
Brisbane Water Secondary College
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