Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CHARLOTTE GRANGER

Cairns,AUSTRALIA

Summary

I'm a highly motivated individual from the Brittany region of France. I pride myself on my reliability and my ability to perform under pressure. From intensive labour to customer service, I enjoy the challenge of new environments and can adapt to any required situation. I have traveled all around Australia and worked in many different environments to gain as much experience as possible for the future.

I'm currently in the process of permanent residency through my partner, and there are no work restrictions on my visa. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shop Assistant

CEQ
04.2024 - 06.2024
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organised shop floor, optimising space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Organised shelves to remove slow moving items and add new merchandise.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximised safety and production levels by frequently cleaning and organising work areas.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Takeaway Assistant

CEQ
03.2024 - 04.2024
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers, resulting in positive feedback and repeat business.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
  • Assisted in inventory management, reducing waste and controlling costs for the establishment.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Assistant Manager Sport and Social Club

ALPA
01.2024 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Monitored security to protect employees, customers and property.

All Rounder

Ngaanyatjarra Council
06.2023 - 08.2023
  • Ensured all kitchen areas were cleaned and sanitised, following all food safety guidelines
  • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
  • Ensured that all guest rooms and public areas were kept in optimal condition at all times
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Developed an efficient cleaning schedule that allowed for thorough cleaning of all areas of the building in less time.

Customer Service

Coles
11.2022 - 03.2023
  • Upheld the highest standards of honesty and integrity
  • Exuded friendliness, professionalism, and enthusiasm for the company mission
  • Adhered to all safety rules and guidelines
  • Settled any customer disputes professionally and pleasantly
  • Remained punctual and professional at all times
  • Handled cash transactions.

Take Away Supervisor

Aherrenge Community Store
07.2022 - 11.2022
  • Assisted with food preparations before service
  • Handled food with sanitation and safety in mind
  • Used gloves when handling food or beverage items
  • Safely stored food items, and kept inventories
  • Aimed to keep food waste minimal by using proper food storage and recycling techniques
  • Placed orders for necessary goods such as food, kitchen tools, and cleaning products.

Dairy Farm Hand

JC HM & P J Dumensy Family
02.2022 - 05.2022
  • Adhered to all farm policies and regulations
  • Providing livestock with feed and water
  • Patrolling, inspecting and reporting on the condition of livestock
  • Mustering and driving livestock to milking sheds and between paddocks to ensure sufficient feed is available
  • Assisting with maintaining the health and welfare of livestock.

Traffic Controller

Spectran
04.2021 - 09.2021
  • Set up, managed, and removed temporary traffic control schemes/signs
  • Directed traffic construction zones, accidents or other road disruptions; ensuring the safety of construction workers and the general public
  • Handled a stop/slow sign or other similar traffic control signs and devices to direct traffic
  • Communicated with other road traffic workers and construction workers via radio to provide and receive updates on traffic conditions
  • Completed site checks and monitored traffic behaviour and flow to maintain safety.

Packing Team Member

Orrcon Steel
08.2020 - 03.2021
  • Operated machinery to cut steel tubing
  • Packed steel tubing for orders
  • Organised and prioritised work to complete assignments in a timely and efficient manner
  • Completed all tasks given to me by supervisors
  • Worked well independently and with a team.

Education

Mechanic Training Certificate -

AFPA
France

Vocational School Certificate -

Lycee Agricole de Kernilien

Skills

  • Teamwork Skills
  • Excellent Customer Service Skills
  • Highly responsible and reliable
  • Flexibility and Adaptability
  • Ability to Work in a Team
  • Relationship Building
  • Inventory Control
  • POS Systems
  • Safety Procedures
  • Power Tools
  • Customer Assistance
  • Store Organisation
  • Store Opening and Closing

Certification

  • Open Manual License, WA
  • RSA, WA
  • White Card, SA

Languages

French
English

Timeline

Shop Assistant

CEQ
04.2024 - 06.2024

Takeaway Assistant

CEQ
03.2024 - 04.2024

Assistant Manager Sport and Social Club

ALPA
01.2024 - 02.2024

All Rounder

Ngaanyatjarra Council
06.2023 - 08.2023

Customer Service

Coles
11.2022 - 03.2023

Take Away Supervisor

Aherrenge Community Store
07.2022 - 11.2022

Dairy Farm Hand

JC HM & P J Dumensy Family
02.2022 - 05.2022

Traffic Controller

Spectran
04.2021 - 09.2021

Packing Team Member

Orrcon Steel
08.2020 - 03.2021

Mechanic Training Certificate -

AFPA

Vocational School Certificate -

Lycee Agricole de Kernilien

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