Charlotte Hack
Fitzroy,VIC
Summary
Developed skills in fast-paced, deadline-driven environment, excelling in research and clear, concise communication. Looking to transition into new field where these skills can be leveraged to drive impactful results. Adept at synthesising complex information and presenting it in engaging manner.
Overview
3
3
years of professional experience
Work History
Writer and Poet
Snaps and Poems by Charlotte
Melbourne, VIC
07.2023 - Current
- Released my debut poetry collection, Moments of Thought, in March 2025, for it to be sold out by June 2025.
- Independently and collaboratively written pieces for my Substack newsletter, Write Me Some Poetry, that now has over 1,000 subscribers.
- Have had 6 poems published in magazines this year, with more poems and poetic essays to be published next year.
- Researched and developed original poetry concepts tailored to client preferences.
- Crafted engaging content for social media platforms to enhance brand visibility.
- Collaborated with photographers to create cohesive visual and written narratives.
- Edited and refined written pieces to ensure clarity and emotional impact.
- Implemented feedback from clients to improve final drafts of written work.
- Maintained organized project files and documentation for efficient workflow management.
- Conducted market research to identify trends in poetry and creative writing styles.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Brainstormed ideas to create useful content for clients.
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
- Managed content strategy for startup's launch campaign, significantly increasing online engagement and contributing to successful market entry.
- Revitalized social media presence by introducing consistent and authentic content voice, growing followership and enhancing user interaction.
- Enhanced newsletter open rates with compelling subject lines and content previews, driving higher engagement and website traffic.
Client Services Assistant
MinterEllison
Melbourne, VIC
08.2024 - Current
- Assisted clients with inquiries, ensuring timely and accurate responses.
- Coordinated scheduling for client meetings, optimizing resource allocation.
- Completed speciality barista training with Five Senses Coffee to perfect my coffee making ability when serving to clients.
- Professional service skills and catering ability at a range of corporate events.
- Supported team in preparing materials for client presentations and reports.
- Implemented process improvements to enhance service delivery efficiency.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Maintained up-to-date knowledge of services offered to better assist clients.
- Provided administrative support, contributing to a seamless client experience.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Efficiently resolved client issues by liaising with appropriate departments and following up until a satisfactory solution was reached.
- Proactively identified potential challenges in servicing clients'' needs, working closely with management to implement preemptive measures.
- Assisted in planning events or meetings for key clients, demonstrating professionalism and attention to detail at all times.
- Participated in team meetings and contributed valuable insights for process improvements, leading to enhanced client experience.
- Collaborated with internal teams to ensure seamless service delivery to clients.
- Monitored client feedback regularly, using insights gained to enhance service quality continually.
Recovery Worker
We Are With You
Liverpool, UK
08.2022 - 01.2025
- Supported individuals in recovery through empathetic listening and guidance.
- Assisted clients in developing personalized recovery plans tailored to their needs.
- Facilitated group sessions to promote peer support and sharing of recovery experiences.
- Maintained accurate client records to ensure compliance with care standards.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Educated clients about available resources and community support services.
- Implemented feedback mechanisms to improve service delivery and client satisfaction.
- Monitored client progress, adjusting interventions as necessary for optimal outcomes.
- Enhanced patient satisfaction by providing compassionate care and establishing strong rapport with clients and their families.
- Promoted self-care practices among patients while emphasizing the importance of maintaining a balanced lifestyle for sustained wellbeing.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up support for patients transitioning back into the community.
- Developed crisis intervention strategies to address potential relapses or setbacks in a timely manner.
- Organized educational workshops for clients and families, covering topics such as stress management, relapse prevention, and communication skills.
- Improved patient recovery rates by implementing evidence-based therapeutic techniques and individualized care plans.
- Facilitated group therapy sessions, promoting peer support and helping clients build valuable coping skills.
- Coordinated with local community organizations to connect patients with beneficial programs and services that complemented clinical interventions.
- Advocated on behalf of clients within the healthcare system, ensuring access to necessary resources and services for successful reintegration into society.
- Educated family members about the recovery process, empowering them to provide effective support at home.
- Maintained detailed case documentation, enabling efficient communication among team members and accurate tracking of progress over time.
- Maintained a safe and welcoming environment within the treatment facility, fostering trust and open dialogue among all participants.
- Provided one-on-one counseling for individuals struggling with addiction or mental health issues, fostering resilience and personal growth throughout recovery stages.
- Implemented motivational interviewing techniques to help clients recognize their own goals and take ownership of their recovery process.
- Conducted comprehensive assessments to identify clients'' strengths, challenges, and areas for growth in their recovery journey.
- Assisted clients in regaining independence through goal-setting, problem-solving, and skill-building exercises.
Education
Bachelor of Science - Psychology
University of Liverpool
Liverpool, UK07.2022
A-Levels - Psychology
Countesthorpe Leysland Community College
Leicester, UK08.2019
A-Levels - History
Countesthorpe Leysland Community College
Leicester, UK08.2019
A-Levels - English Literature
Countesthorpe Leysland Community College
Leicester, UK08.2019
Skills
- Attention to detail
- Task prioritization
- Self motivation
- Analytical thinking
- Creative and effective writing
- Idea brainstorming
- Exceptional storytelling
- Audience engagement
- Self-publishing
- Article writing
- Editing and proofreading
- Research writing
Accomplishments
I have had six poems published across a number of magazines, namely The Wild Siren and Hazy Magazine. I also have a longer poetic essay style piece due to be published with The Wild Siren in the New Year, as well as another poem for their second issue.
Languages
English
Native or Bilingual
Timeline
Client Services Assistant
MinterEllison
08.2024 - Current
Writer and Poet
Snaps and Poems by Charlotte
07.2023 - Current
Recovery Worker
We Are With You
08.2022 - 01.2025
Bachelor of Science - Psychology
University of Liverpool
A-Levels - Psychology
Countesthorpe Leysland Community College
A-Levels - History
Countesthorpe Leysland Community College
A-Levels - English Literature
Countesthorpe Leysland Community College