Charlotte Harvey
Caloundra
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Fish and Chips Restaurant. Proven ability to thrive in high-pressure environments while enhancing guest satisfaction. Adept at multitasking and team collaboration, consistently contributing to operational efficiency and a welcoming atmosphere.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Fish and Chips Resturant
10.2023 - 01.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Back Kitchen Employee
McDonald's
09.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Front of House Employee
on a Roll Sushi Restraunt
08.2022 - 11.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Education
No Degree - Needed Standered Education
Meridan State Collage
Little Mountain10-2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Team collaboration
- Time management
- Food safety knowledge
Timeline
Front of House Employee
Fish and Chips Resturant
10.2023 - 01.2025
Back Kitchen Employee
McDonald's
09.2023 - 02.2024
Front of House Employee
on a Roll Sushi Restraunt
08.2022 - 11.2022
No Degree - Needed Standered Education
Meridan State Collage
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