Charlotte Hill
Kingswood,NSW
Summary
Proven administration expert from Freedom Motors Australia, adept in Microsoft Office and bookkeeping, I excel in optimizing office operations and enhancing customer satisfaction. My strategic scheduling and financial management skills have significantly improved organizational efficiency. Recognized for exceptional service coordination and a proactive approach, I consistently exceed employer expectations without exceeding a 20% budget variance.
Overview
10
10
years of professional experience
Work History
Receptionist
Freedom Motors Australia
North St Mary's, NSW
03.2024 - 09.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Responded to inquiries from internal staff members regarding office operations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled space or equipment for special programs, meetings and conferences.
- Prepared welcome packages for new hires.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated company events with venues and advised staff of pertinent details.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Verified visitors' identification cards before allowing access to the building.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Sorted incoming mail and directed to correct personnel each day.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Updated and recorded customer or client information to maintain accounts.
Service Coordinator
Care Connect Limited
Bella Vista, NSW
08.2022 - 09.2023
- Provided timely feedback to management on service failures and customer concerns.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to take advantage of new opportunities.
- Analyzed service delivery data to identify trends and areas for improvement.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Managed scheduling of appointments and service calls to meet client needs.
- Worked closely with human resources to support employee management and organizational planning.
- Toggled between multiple systems and databases to look up information and update records.
- Conducted outreach to identify and engage potential new clients and service partnerships.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided support and guidance to clients, navigating them through service options.
- Facilitated training sessions for new employees on company policies and procedures.
- Addressed and resolved client complaints and issues in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Maintained up-to-date knowledge of industry trends and best practices.
- Coordinated with community resources to enhance service offerings to clients.
- Implemented and monitored quality assurance measures to uphold service standards.
- Negotiated contracts and terms with service providers and vendors.
- Developed procedures for tracking customer feedback on services received.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Worked with technicians to complete paperwork within designated time.
- Coordinated service schedules and appointments with clients.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Managed and updated client databases to ensure accurate and current information.
- Maintained positive working relationship with fellow staff and management.
- Researched, identified and resolved customer complaints in a timely manner.
- Provided customer service to ensure client satisfaction.
- Assisted with billing and invoicing for services rendered.
- Updated internal systems with information related to new or revised services.
- Developed and maintained relationships with key clients to ensure repeat business.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
Administration Clerk
Sydney Boat Screens
Prospect, NSW
08.2020 - 08.2022
- Oversaw all scheduling of appointments while managing calendar to help keep professionals organized and informed.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Checked and processed invoices, purchase orders, expense claims and other financial documents.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Developed organizational filing systems for confidential customer records and reports.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Monitored stock levels of office supplies to ensure adequate availability at all times.
- Ordered supplies such as stationery, office equipment and other materials needed by the organization.
- Processed customer orders in a timely manner while ensuring accuracy of all data entered into system.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Ensured that all company policies were followed when dealing with customers or vendors.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
- Troubleshot office equipment, computer hardware and software issues.
- Developed procedures to streamline work processes across various departments within the organization.
- Typed, formatted and edited correspondence and other documents.
- Processed many documents per week in fast-paced setting.
- Computed, recorded and proofread data or reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
Support Worker
Southern Cross Community Healthcare
Parramatta, Nsw
04.2014 - 08.2022
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Participated in professional development and training sessions to enhance care quality and support provided.
- Referred involved parties to needed community resources.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Provided guidance and support to families of clients, offering resources and advice.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Acted as role model for clients by exhibiting positive behaviors.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Coordinated with external agencies to access additional services and resources for clients.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Organised leisure activities for clients in the community.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Implemented behavior management plans for clients with challenging behaviors.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Assessed client needs and developed treatment plans accordingly.
- Assisted in the development of social skills through group activities and one-on-one interactions.
- Evaluated and addressed individual client needs and concerns.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Maintained and developed community relationships to support various client referrals.
- Provided emotional and practical support to vulnerable adults.
- Participated in multidisciplinary team meetings to discuss complex cases.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Provided emotional support and companionship to enhance clients' well-being.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted clients with personal care, such as showering and dressing.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Facilitated skills development sessions focusing on independence and self-care.
- Advocated for clients' rights and interests within the community and various institutions.
- Supported clients to access education, training or employment opportunities.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Developed and implemented individual care plans in collaboration with healthcare professionals.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
Education
Company Certifications - Healthcare
Southern Cross Community Healthcare
Parramatta04-2022
High School Diploma -
Casula High School
Casula10-2006
Skills
- Bookkeeping
- Scheduling
- Meeting preparation
- Microsoft office specialist certified
- Payroll administration
- Accounts payable management
- Invoice processing
- Bank reconciliation
- Budget preparation
- Data entry
References-
- Debbie Dubbo- 1800989000 (her PA is Jai)
- Talei- 0424 374 556
- Any additional referees will be provided upon request.
Timeline
Receptionist
Freedom Motors Australia
03.2024 - 09.2024
Service Coordinator
Care Connect Limited
08.2022 - 09.2023
Administration Clerk
Sydney Boat Screens
08.2020 - 08.2022
Support Worker
Southern Cross Community Healthcare
04.2014 - 08.2022
Company Certifications - Healthcare
Southern Cross Community Healthcare
High School Diploma -
Casula High School