Charlotte Jabbour

Provided advanced hair treatment services specializing in nanoplasty, delivering smooth, healthy, and long-lasting results for clients

Consulted with clients to assess hair type, condition, and desired outcomes, recommending personalized treatment plans

Managed all aspects of a self-run business, including client scheduling, payment processing, and record keeping

Maintained high standards of hygiene, safety, and product quality to ensure client satisfaction and repeat business

Built and maintained strong client relationships through excellent service, professional advice, and follow-up care

Stayed updated on the latest hair care techniques and nanoplasty innovations to deliver expert results

Managed patient admissions and discharges, ensuring all documentation was accurate and complete

Verified medical aid/insurance details and processed required billing information

Registered patients and maintained confidential medical records with high attention to detail

Coordinated with nursing staff, doctors, and theatre bookings to support efficient patient flow

Provided professional front-desk service, handling inquiries, phone calls, and payments

Ensured compliance with hospital policies and patient privacy regulations

The Community i serve has a diverse customer base from younger kids, customers with disabilities and special needs, as well as the elderly.

I'm very passionate about providing the best possible experience for customers and frequently receive positive customer reviews

Where we were located its a lower socioeconomic environment to which i manage and diffuse conflict, challenging customers and behaviours.

We have an influx of staff, whom i support with training in the apparel department. This role requires me to provide ongoing guidance, feedback and clear instructions.