Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Charlotte Johnstone

Armidale,NSW

Summary

Strong interpersonal skills enhanced by taking part in social activities to develop confidence and communication abilities. Understanding of the importance of working as part of a team and learning from others. Well-versed in preparing food and service areas, taking customer orders and operating POS systems. Comfortable working in fast-paced, thriving establishments. Looking for employment in a position that requires a dedicated, young and enthusiastic employee.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Assistant

Priceline Pharmacy
Armidale, NSW
11.2017 - 07.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted and completed cash and EFTPOS payments.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained pharmacy counter and related areas in clean, neat and organised fashion.
  • Arranged retail products according to merchandising planograms.
  • Responded to phone inquiries and provided information about order status, store hours and pharmacy procedures.

Team Leader

Burger Urge
Armidale NSW/Burleigh Heads QLD
06.2021 - 04.2022
  • Kept work areas clean, neat and free of safety hazards to maximise efficiency.
  • Delegated daily tasks to team members to optimise group productivity.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Assisted in preparation of menu items ranging from burgers to salads.
  • Planned and prepared schedules for food preparation.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Sanitised workstation at end of shift to prevent foodborne illnesses.
  • Cooked food following specific measurements and recipes.

Food and Beverage Attendant/Barista

KDV Sport
Carrara , QLD
04.2022 - 06.2022
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
  • Set tables for upcoming reservations and functions.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.

Waitress/Supervisor/Barista

Hail Mary Burleigh
Burleigh, QLD
04.2022 - 08.2023
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Bar Attendant

The Wicklow Hotel
Armidale, NSW
08.2023 - 12.2023
  • Complied with local and state liquor and food handling laws and regulations.
  • Collected and processed payments via cash and EFTPOS.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Maintained spotless, well-stocked bar organised and ready for customer demands.
  • Cleaned bar and table surfaces throughout shift.

Administration Officer - Patient Services

Armidale Rural Referral Hospital
Armidale, NSW
11.2023 - 03.2024
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Experience with many computer applications within the health system, e.g. i.PM, CISCO, Patient Flow Portal, DMR and Microsoft applications.
  • Prepared patient charts for upcoming procedures, including collecting patient history forms and other relevant documents.
  • Processed referrals from primary care physicians and specialists as needed.
  • Assisted with scheduling diagnostic tests such as X-rays, MRIs, CT scans., when requested by physicians or nurse practitioners.
  • Provided administrative support to clinical staff as needed.
  • Managed front office customer service, billing and administration tasks to streamline workflow.
  • Organised, distributed and replenished office supplies to keep department running efficiently.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Conducted patient admission interviews to collect medical information, verify insurance coverage and update patient information in the health systems.

Ward Clerk - General Medical Unit

Armidale Rural Referral Hospital
Armidale, NSW
03.2024 - Current
  • Responsible for greeting visitors, answering phones and providing general information.
  • Maintained patient files including medical histories, test results, and other related information.
  • Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
  • Organised and maintained filing system for medical records and documents.
  • Performed clerical duties such as typing, data entry, scanning and filing documents.
  • Scheduled patient tests, procedures, and follow-up appointments.
  • Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
  • Answered enquiries from patients regarding insurance coverage, billing issues, and other questions related to their care.
  • Processed referrals from primary care providers when needed.
  • Provided support during emergency situations by contacting appropriate personnel or departments as needed.
  • Entered patient information into hospital databases with attention to detail and accuracy.

Education

Attained Higher School Certificate

O'Connor Catholic College
Armidale NSW
2020

Skills

  • Flexible Schedule
  • Clear Communication
  • Beverage Making and Delivery
  • Customer Service
  • Safe Food Handling
  • Teamwork and Collaboration
  • Problem-Solving
  • Espresso Machine Operation

Affiliations

Lasallian Youth Leader (2018/19)

Zonta Club member (2015-2020)

Cancer Council Relay for Life (2019)

ANZAC March/Dawn service (2007-2020)

Member of the Vinnie's Club (2015-2020)

Certification

Attained First Aid Certificate

Attained RSA (NSW, QLD)

Attained Food Safety Certificate

References

Payton Windsor 0413 479 940

Hail Mary Mexican Operations Manager 

Simon Oxley 0406 566 393

Restaurant Owner

Dario Straface 0482 672 230

Hail Mary Mexican Restaurant Manager

 

Timeline

Ward Clerk - General Medical Unit

Armidale Rural Referral Hospital
03.2024 - Current

Administration Officer - Patient Services

Armidale Rural Referral Hospital
11.2023 - 03.2024

Bar Attendant

The Wicklow Hotel
08.2023 - 12.2023

Food and Beverage Attendant/Barista

KDV Sport
04.2022 - 06.2022

Waitress/Supervisor/Barista

Hail Mary Burleigh
04.2022 - 08.2023

Team Leader

Burger Urge
06.2021 - 04.2022

Sales Assistant

Priceline Pharmacy
11.2017 - 07.2021

Attained Higher School Certificate

O'Connor Catholic College

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