Charlotte Kaye

Key Responsibilities of Managing the Retail Store:

• Visual Merchandising.
• Managing budgets.
• Maintaining statistical and financial records.
• Dealing with customer queries and complaints.
• Overseeing pricing and stock control.
• Maximising profitability and setting/meeting sales targets.
• Ensuring compliance with health and safety legislation.
• Preparing promotional materials and displays.
• Liaising with head office.
  
  Key Responsibilities as Cooking School Concierge:
• Creating a positive and welcoming experience.
• Greet guests and confirm reservations.
• Setting up the classroom and maintaining the BBQs

Key Achievements
Retail Space Transformation: I have radically overhauled the retail space, creating a more inviting atmosphere. This not only attracts diners to the restaurant but also appeals to both regular customers and those unfamiliar with barbecuing. The result has been increased sales revenue.
Building trust and confidence in The Que Club brand: By understanding my customers' needs and expectations by providing expert advice and product knowledge, I have ensured that my customers are satisfied with their purchases.
Creating long-term loyalty: Building emotional connections with my customers has been a powerful way to create long-term loyalty to The Que Club brand.
Empowering my customers with the information and resources: Providing detailed product descriptions helps my customers make informed decisions while offering tutorials and demos adds value to their experience.

I started as a Sales Consultant, became a Leasing Consultant in lockdown, and was promoted to BDM.

Key Responsibilities:

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.

Achievements

Nominated for an award at the Stockdale & Leggo Annual Victorian awards night after only six months in the office.
Approached in lockdown by property management to reduce the number of rental vacancies, and within four months the number was reduced from 50+ to below 10, due to that success a new leasing department was established.

BDM at corporate, during lockdown ( started 6 weeks after I started) transferred to the Essendon office as a Sales Consultant.

Key Responsibilities:

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.

Achievements:

Within four weeks through prospecting via cold calling had initiated a contact which became a new office in Berwick.
Selling multiple properties during lockdown unseen.

Inbound customer service agent with the Coles Liquor campaign, promoted into the sales outbound team as a wine merchant for Vintage Cellars.

Key Responsibilities:

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Achievements:

During the Curtis Campaign, personally sold over 90% of the total amount, customer satisfaction with the product and service led to repeated campaigns. Specialised in the lapsed dialler, cultivated over 80% back into regular buyers.

In 2006 I had my twins; with four children and living in rural Moorooduc, I decided to take a career break and became a stay-at-home mum. During that time I set up Charlotte Kaye Designs, designing, making, and selling clothes for women size 14+, out of fine silks and laces, which I sold through the racecourse markets, a selection of exclusive boutiques, and art shows.

Registered general nurse who specialised in orthopaedics, anaesthetics and ICU.