- From 2019 - 2024 I lived in California and did not work due to visa restrictions and enjoyed being a stay at home mum
- I like shopping, exploring new places to eat and drink
- Having downtime with my family
CHARLOTTE KENNEDY
Adelaide,SA
Summary
Certified healthcare professional with comprehensive skills in venipuncture, specimen collection, and patient interaction. Demonstrated ability to collaborate effectively with medical teams, ensuring accurate and timely diagnostics. Strong adaptability to changing clinical environments while remaining focused on delivering exceptional patient care. Reliable, precise, and ready to contribute to achieving healthcare goals.
Health care professional with robust background in patient support and care management. Demonstrated ability to enhance patient well-being through compassionate care and attention to detail. Highly dependable team player known for adaptability and achieving results. Proficient in patient monitoring, care plan implementation, and fostering collaborative environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist
Clinpath
01.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the procedure.
Senior Health Care Assistant
Cedars care centre
06.2012 - 08.2019
- Managed multiple tasks simultaneously while maintaining focus on patient safety and quality of care
- Served as an advocate for patients by voicing their concerns or questions about treatment plans or medications
- Maintained accurate records of patient care, condition, progress, and concerns in electronic medical records system
Senior Health Care Assistant
Brentwood care centre
02.2008 - 07.2012
- Conducted home visits to assess the needs of patients in their own environment
- Educated families on how to best meet the needs of their loved ones at home or in a long-term care facility
- Assessed patient's physical comfort levels by changing bed linens or providing additional blankets and pillows as needed
Education
High School Diploma -
Headly Walter High School
05.2004
Certificate III - Business-medical Administration
Foundation Education
Adelaide, SA11-2025
Skills
- Active Listening
- Supply Restocking
- Recreational Activities
- Reading Comprehension
- Patient Condition Observation
- Individualized Treatment Plans
- Supporting Daily Living Needs
- Feeding Assistance
- Direct Supervision
- Medical Recordkeeping
- Sharps Disposal
- Status Updates
- Treatment Assessments
- Elderly Care
- Healthcare Regulations
- Client Requirements
- Client Needs Assessment
- Dietary Needs
- Oral Hygiene
- Meal Preparation
- Personal Grooming Care
- Order of draw
- Specimen handling
- Venipuncture
- Sample and specimen collection
- Butterfly needle technique
- Patient confidentiality
- Blood collection techniques
- Patient support
- Blood culture collection
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Adaptable approach
- Medical office administration
- Medical records handling
- Proper labeling
- Sanitation and sterilization
- Multitasking Abilities
- Team building
- Problem-solving abilities
- Infection control protocols
- Quality Control Procedures
- Professionalism
- Time management abilities
- Adaptability
Certification
- Nvq level 2 health care
- Nvq level 3 health care
- Nvq level 3 management
- Currently studying certificate 111 in Business-medical administration
References
References available upon request
Interests
Timeline
Phlebotomist
Clinpath
01.2024 - Current
Senior Health Care Assistant
Cedars care centre
06.2012 - 08.2019
Senior Health Care Assistant
Brentwood care centre
02.2008 - 07.2012
High School Diploma -
Headly Walter High School
Certificate III - Business-medical Administration
Foundation Education
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