Summary
Overview
Work History
Education
Skills
AFL
Timeline
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Charlotte King

Gold Coast,QLD

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

5
5
years of professional experience

Work History

Hospitality Worker

Nerang Mcdonalds
10.2019 - Current
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.

Barista

Globe Trotters Cafe
10.2023 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Diploma - Leadership And Management And Sport

Gold Coast Academy of Sport And Business
Gold Coast Suns QLD
12.2024

High School Diploma -

Nerang State High School
Nerang, QLD
11.2022

Skills

  • First Aid Training
  • Upselling strategies
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Team Supervision
  • Reliability
  • Team Collaboration
  • Effective Communication
  • Adaptability
  • Multitasking
  • Hospitality services

AFL

Currently playing 3rd season at Broadbeach cats where i play in the senior women's Div1, have played one season in juniors where we made the GF. I also assist in coaching junior girls team when i can (under 13s and under 15s).

Timeline

Barista

Globe Trotters Cafe
10.2023 - 04.2024

Hospitality Worker

Nerang Mcdonalds
10.2019 - Current

Diploma - Leadership And Management And Sport

Gold Coast Academy of Sport And Business

High School Diploma -

Nerang State High School

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Charlotte King