Charlotte Lee
Cambridge Park,New South Wales
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the financial, retail and fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lumi Finance
03.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Calling warm leads to follow up on customers inquiry for financing, exceeding there needs and successfully handling loan inquires.
Service Team Member
Coles
01.2022 - 03.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed customer orders and accurately handled payment transactions.
Team Trainer
Kentucky Fried Chicken
01.2019 - 11.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
High School Diploma -
Cambridge Park High School
Cambridge Park, NSW11.2022
Skills
- Microsoft Word
- Customer Relations
- Credit Card Payment Processing
- Microsoft PowerPoint
- Active Listening
- Sales Expertise
- Microsoft Excel
- Report Preparation
- Report Creation
- Retail Sales Customer Service
- Call Triaging
- Managing Multiple Tasks
- Administrative Support
- Call Center Operations
- Recordkeeping Strengths
- Customer Service
- Problem-Solving Ability
- Closing Sales
- Money Handling Abilities
- Lead Generation
- Till Counting
- Cash Register Operation
Timeline
Customer Service Representative
Lumi Finance
03.2023 - Current
Service Team Member
Coles
01.2022 - 03.2023
Team Trainer
Kentucky Fried Chicken
01.2019 - 11.2021
High School Diploma -
Cambridge Park High School
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