Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte Lemalu

Punchbowl,NSW

Summary

Student learning support officer successful at working with students from diverse backgrounds. Combines real-life experience with certified hours of student teaching experience to provide engaging and interactive learning environment. Knowledgeable and dedicated customer service professional with extensive experience in the fast-food and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Student Learning Support Officer/TAS Assistant

Department Of Education
06.2023 - Current
  • Provide support to help students with special needs learn and grow.
  • Develop strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Deliver personalised educational, behavioural, and emotional support to individual students to enable positive learning outcomes.

Customer Care Specialist

A.H Beard
11.2022 - 06.2023
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Assisted call-in customers with warranty concerns.

Gaming Attendant

JDA Hotels
09.2022 - 11.2022
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

Barista

Tony And Mina Favotto
11.2021 - 11.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Bartender

JDA Hotels
10.2021 - 09.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Shift Assistant

Tony And Mina Favotto
02.2019 - 10.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Crew Trainer

Tony And Mina Favotto
11.2018 - 02.2019
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety and customer service.

Crew Member

Tony And Mina Favotto
12.2016 - 11.2018
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas as needed.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

Beverly Hills Girls High School
Beverly Hills, NSW
10.2020

Skills

  • Compassion
  • Health and Safety Standards
  • Innovation and Creativity
  • Complaint resolution
  • Public speaking
  • Good listening skills
  • Creative problem solving
  • Employee Training
  • Adaptability
  • Collaboration
  • Self-motivated professional
  • Teacher Support

Certification

  • Certificate III in Retail, McDonalds Traineeship 2019-2020

Timeline

Student Learning Support Officer/TAS Assistant

Department Of Education
06.2023 - Current

Customer Care Specialist

A.H Beard
11.2022 - 06.2023

Gaming Attendant

JDA Hotels
09.2022 - 11.2022

Barista

Tony And Mina Favotto
11.2021 - 11.2022

Bartender

JDA Hotels
10.2021 - 09.2022

Shift Assistant

Tony And Mina Favotto
02.2019 - 10.2021

Crew Trainer

Tony And Mina Favotto
11.2018 - 02.2019

Crew Member

Tony And Mina Favotto
12.2016 - 11.2018

High School Diploma -

Beverly Hills Girls High School

Similar Profiles

CREATE PROFILE
Charlotte Lemalu