Charlotte Long
Summary
I am Pilates instructor with a passion for empowering clients to achieve their fitness goals and discover their love for movement. i previously owned and operated a successful Pilates studio, where I thrived on building connections with clients and implementing effective social marketing strategies. I not only enjoyed the teaching side of it , but also in fostering a supportive community. I am now seeking a new career path that offers flexibility to accommodate the demands of parenthood while leveraging my expertise in communication, social marketing, and client relations.
Overview
5
5
years of professional experience
Work History
Pilates Instructor
Bodystrong.co
10.2023 - Current
- Plan and instruct high quality Pilates classes that fit the demographic of the studio
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
- Collaborated with fellow instructors to develop new class offerings, attracting diverse clientele.
Owner of Toned Studio
Self Employed
06.2022 - 02.2024
- Managed day-to-day business operations, including opening and closing of studio, bookings through our Glofox app, creating time tables, planning and taking classes
- Provide a high level of customer service both face to face and through social media
- Create content for social media and publish content.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Operations Manager
Busy Bean Coffee
10.2019 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Certificate - Mat And Reformer Pilates
Studio Pilates
Melbourne08.2021
Certificate - Certificate IV in Community Pharmacy
Pharmacy Guild
Online01.2015
Skills
- Fitness instruction
- Social Media Promotion
- Customer services
- Professionalism and Etiquette
- First Aid and CPR Certification
- Reliable and Responsible
- Cooperative Attitude
- Relationship and Community Building
- Leadership and Coaching
Timeline
Pilates Instructor
Bodystrong.co
10.2023 - Current
Owner of Toned Studio
Self Employed
06.2022 - 02.2024
Operations Manager
Busy Bean Coffee
10.2019 - 04.2021
Certificate - Mat And Reformer Pilates
Studio Pilates
Certificate - Certificate IV in Community Pharmacy
Pharmacy Guild
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