Charlotte Louise Dennis
Totnes,Devon
Summary
Driven business management and marketing student scouting for a marketing placement year position for the 2025/2026 academic year. Primed for developing marketing strategies and collaborating with a team. Quick learner and adaptable to change.
Adept at tactful complaint handling, critical-thinking, and social perceptiveness. Demonstrates effective communication and proactive initiative to enhance operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Part-time Bartender
Viva Torquay
Torquay, Devon
02.2024 - Current
- Supported serving staff with fast, accurate beverage preparation.
- Followed food safety and hygiene requirements to protect guests.
- Maintained clean and organised bar, enhancing customer satisfaction.
- Inspected customer identification to verify age against legal standards.
- Recommended drinks to customers, increasing overall sales.
- Handled cash transactions securely minimising risk of theft or fraud.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
Part-time Customer Sales Advisor
Whistl Fulfilment
Paignton, United Kingdom
10.2021 - 09.2022
- Assisted customers in ordering products from various companies, as well as resolving any queries and attending to their needs
- Delivered outstanding customer experiences through attentive care and faultless service
- Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.
- Addressed potential customer queries, improving brand reputation and trustworthiness.
Volunteered as a Stable Hand
The Mare and Foal Sanctuary
Newton Abbot, United Kingdom
01.2019 - 11.2019
- Raked, mucked out and swept stables, cleared paddocks
- Fed and groomed horses
- Engaged in continuous learning about equine care practices for increased proficiency.
Education
A-Levels -
Churston Ferrers Grammar School
Brixham, England 09.2015 - 05.2022
Bachelor of Arts - Business Management and Marketing
University of the West of England
09.2022 - 06.2027
Skills
- Tactful complaint handling
- Critical-thinking
- Customer Service
- Sales persuasion
- Social perceptiveness
- Effective communication
- Proactive initiative
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Affiliations
- I enjoy fitness including both strength and cardiovascular exercise, as well as recreational sports in my spare time. I also spend time playing the Piano, reading, and I value time spent with loved ones.
Certification
- EdinburghX Digital Marketing Strategy Course, (in progress, to be completed Feb 2025)
- Duke of Edinburgh Bronze Award, (2019).
- Drivers License, (2021).
References
References available upon request.
Timeline
Part-time Bartender
Viva Torquay
02.2024 - Current
Bachelor of Arts - Business Management and Marketing
University of the West of England
09.2022 - 06.2027
Part-time Customer Sales Advisor
Whistl Fulfilment
10.2021 - 09.2022
Volunteered as a Stable Hand
The Mare and Foal Sanctuary
01.2019 - 11.2019
A-Levels -
Churston Ferrers Grammar School
09.2015 - 05.2022
- EdinburghX Digital Marketing Strategy Course, (in progress, to be completed Feb 2025)
- Duke of Edinburgh Bronze Award, (2019).
- Drivers License, (2021).
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