Charlotte Madison Bowles
Sydney
Summary
With a unique blend of creativity and analytical skills, I am prepared to thrive in a dynamic fashion and e-commerce environment. With a strong understanding of fashion design principles and digital marketing strategies, I bring a quick learning ability and adaptability. I am ready to utilize and develop my skills in online store management and customer engagement. Experienced in customer service and problem-solving in fast-paced environments, I excel at effective communication and active listening to promptly address customer concerns. My expertise in various customer service software and techniques guarantees a seamless and positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
WAITRESS
Zeus Street Greek
08.2024 - Current
- Prepared tables for guests by setting out linens and silverware
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Suggested additional items to customers to increase restaurant sales
- Assisted customers with menu selections and answered questions regarding food items and beverages
- Answered telephones to take reservations or to-go orders
- Complied with health department regulations to prevent foodborne illness
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Swept and mopped floors and removed trash
RECEPTION ASSISTANT
The Foot Spot
01.2022 - 12.2024
- Processed payments received via cash or credit cards accurately according to procedures
- Maintained detailed and accurate records of visitor requests and of calls received
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Maintained tidy, presentable reception area with necessary stationary and materials
- Operated telephone switchboard to answer and forward calls
- Heard and resolved complaints from customers and public
- Provided excellent customer service at all times by addressing complaints in a prompt manner
RETAIL SALES ASSOCIATE
Lovisa
09.2023 - 01.2024
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Greeted customers and ascertained what each customer wanted and needed
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas
- Resolved customer disputes quickly while maintaining professionalism at all times
- Used POS system to process sales and refund transactions
- Styled customers
RETAIL SALES ASSOCIATE
Peter Alexander
10.2021 - 02.2022
- Delivered exceptional customer service to guests
- Explained products and services to help customers make informed decisions
- Arranged and display merchandise to promote sales
- Operated POS system efficiently to ensure accuracy of orders placed by customers
- Cleaned shelves, counters, and tables
- Greeted customers and ascertained what each customer wanted and needed
CUSTOMER SERVICE CASHIER
KFC
06.2020 - 09.2021
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Adhered to all health code regulations regarding food handling practices within the store
- Developed and maintained a positive working relationship with customers
Education
High School Diploma -
OUR LADY OF THE SACRED HEART
NSW09.2024
Skills
- Customer Service
- Safe Food Handling
- Order Accuracy
- Accurate money handling
- Upselling
- Memory retention
- Point of sale operation
- Handling Complaints
- Excellent communication
Certification
- First Aid Certificate
- RSA
- Certificate II in Hospitality
- Certificate III in Design Fundamentals (Fashion)
- Certificate III in Retail Services
- Certificate III in Business Services
Timeline
WAITRESS
Zeus Street Greek
08.2024 - Current
RETAIL SALES ASSOCIATE
Lovisa
09.2023 - 01.2024
RECEPTION ASSISTANT
The Foot Spot
01.2022 - 12.2024
RETAIL SALES ASSOCIATE
Peter Alexander
10.2021 - 02.2022
CUSTOMER SERVICE CASHIER
KFC
06.2020 - 09.2021
- First Aid Certificate
- RSA
- Certificate II in Hospitality
- Certificate III in Design Fundamentals (Fashion)
- Certificate III in Retail Services
- Certificate III in Business Services
High School Diploma -
OUR LADY OF THE SACRED HEART
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