Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte Mcgregor

Cecil Hills

Summary

At 17, I'm a passionate individual with a wide array of interests and a drive for excellence in everything I pursue. I am a self-motivated and enthusiastic high school student with 2+ years of experience in customer service. I also have great experience communicating and collaborating with others through my Crew Training position acquired through McDonald's. Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer/ Member

McDonald's
06.2022 - Current
  • Developed many skills surrounding communication, collaboration, and customer service skills including:
  • Training new crew members on best practices, resulting in improved customer experience
  • Maintained a clean and organized work area to ensure the safety of both the crew and customers
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Operated cash register, credit card machine, and POS equipment accurately and efficiently
  • Through this position I have also been trained as a barista and work consistently in the McCafe

Office Administration/ Work Experience

Primo Foods Pty Ltd
10.2023 - 10.2023
  • Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office operations
  • General office filling
  • Basic Data Entry
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Supervisor: Kerry Reid, available at 0411 653 987

Education

High School -

Cecil Hills High School
Cecil Hills, NSW
09.2024

Skills

  • Analytical Thinker
  • Proactive and self-motivated
  • Exceptional organisation skills
  • Trained to use POS systems
  • Sufficient customer service skills
  • Barista
  • Customer Service
  • Employee Training
  • Team Leadership

Certification

First Aid Certificate, 01/08/23

Timeline

Office Administration/ Work Experience

Primo Foods Pty Ltd
10.2023 - 10.2023

Crew Trainer/ Member

McDonald's
06.2022 - Current

High School -

Cecil Hills High School

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Charlotte Mcgregor