Charlotte McKenzie
Melbourne,VIC
Summary
Dedicated and adaptable professional with varying experience in multiple industries processing a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Health Worker
MECOPP
Edinburgh
10.2021 - 02.2025
- Participated in outreach activities such as health fairs or community events.
- Monitored client progress towards health goals and objectives.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Educated clients on options to assist in making informed decisions.
- Delivered healthy living and disease management information to specific population groups.
- Served as a liaison between healthcare providers and community organizations.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Developed individualized treatment plans based on patient assessment results.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Answered calls and interacted with community members to provide information on advocacy services.
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Applied concise time-management to meet deadlines.
- Advised on policy development and assisted in community program implementation.
- Created informational materials about available resources in the local community.
- Conducted home visits to assess the health needs of patients and their families.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Provided assistance with completing forms related to public benefits programs.
Warehouse Assistant
Amazon
Bathgate , Scotland
12.2020 - 08.2021
- Operated equipment to move pallets around between warehouse locations and transport trucks.
- Organized materials on pallets according to size, weight, and type of item.
- Collaborated with other departments to coordinate product delivery schedules.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Retail Sales Associate
The Callander club
Edinburgh
03.2017 - 02.2020
- Provided excellent customer service, resolving issues and answering queries promptly.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Providing excellent customer service
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Offered suggestions for additional items that may be of interest to customers.
- Operated point-of-sale systems accurately to process payments from customers.
Bar and Waitress Staff
Northfield house
Edinburgh
03.2018 - 12.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Replenished beverages when necessary.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers and provided menus.
- Stocked service areas with supplies during slow periods.
- Maintained a clean work station .
- Presented food and beverages to guests at tables.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
HND - Early Childhood Education And Care
West Lothian College
Livingston , Scotland 08-2016
HNC - Early Childhood Education And Care
West Lothian College
West Lothian , Livingston , Scotland 10-2014
High School Diploma -
St Margaret’s High School
Livingston Scotland 05-2014
Skills
- Care coordination
- Client advocacy
- Community outreach
- Health education
- Resource navigation
- Client assessment
- Effective communication
- Interpersonal skills
- Crisis intervention
- Organized and detail oriented
- CPR and first aid
- Reliability
- Cultural sensitivity
- Community events management
Certification
- Mental health first aid
- Suicide prevention (assist Scotland )
- CPR certification
- Mental health foundation stressLESS training
- Bereavement training, conflict resolution training
Timeline
Community Health Worker
MECOPP
10.2021 - 02.2025
Warehouse Assistant
Amazon
12.2020 - 08.2021
Bar and Waitress Staff
Northfield house
03.2018 - 12.2019
Retail Sales Associate
The Callander club
03.2017 - 02.2020
HND - Early Childhood Education And Care
West Lothian College
HNC - Early Childhood Education And Care
West Lothian College
High School Diploma -
St Margaret’s High School