Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlotte McKenzie

Melbourne,VIC

Summary

Dedicated and adaptable professional with varying experience in multiple industries processing a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Health Worker

MECOPP
Edinburgh
10.2021 - 02.2025
  • Participated in outreach activities such as health fairs or community events.
  • Monitored client progress towards health goals and objectives.
  • Acted as an advocate for clients when interacting with insurance companies or government agencies.
  • Educated clients on options to assist in making informed decisions.
  • Delivered healthy living and disease management information to specific population groups.
  • Served as a liaison between healthcare providers and community organizations.
  • Collaborated with other healthcare providers to ensure continuity of care for patients.
  • Developed individualized treatment plans based on patient assessment results.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Facilitated group sessions on topics such as stress management and chronic disease self-management.
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Applied concise time-management to meet deadlines.
  • Advised on policy development and assisted in community program implementation.
  • Created informational materials about available resources in the local community.
  • Conducted home visits to assess the health needs of patients and their families.
  • Counseled clients on issues related to mental health, substance abuse, and violence prevention.
  • Provided assistance with completing forms related to public benefits programs.

Warehouse Assistant

Amazon
Bathgate , Scotland
12.2020 - 08.2021
  • Operated equipment to move pallets around between warehouse locations and transport trucks.
  • Organized materials on pallets according to size, weight, and type of item.
  • Collaborated with other departments to coordinate product delivery schedules.
  • Ensured compliance with company policies regarding proper storage of hazardous materials.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Retail Sales Associate

The Callander club
Edinburgh
03.2017 - 02.2020
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Handled returns and exchanges according to company policies.
  • Handled customer complaints in a professional manner.
  • Assisted customers with finding the right product for their needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Providing excellent customer service
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Offered suggestions for additional items that may be of interest to customers.
  • Operated point-of-sale systems accurately to process payments from customers.

Bar and Waitress Staff

Northfield house
Edinburgh
03.2018 - 12.2019
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Replenished beverages when necessary.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted customers and provided menus.
  • Stocked service areas with supplies during slow periods.
  • Maintained a clean work station .
  • Presented food and beverages to guests at tables.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

HND - Early Childhood Education And Care

West Lothian College
Livingston , Scotland
08-2016

HNC - Early Childhood Education And Care

West Lothian College
West Lothian , Livingston , Scotland
10-2014

High School Diploma -

St Margaret’s High School
Livingston Scotland
05-2014

Skills

  • Care coordination
  • Client advocacy
  • Community outreach
  • Health education
  • Resource navigation
  • Client assessment
  • Effective communication
  • Interpersonal skills
  • Crisis intervention
  • Organized and detail oriented
  • CPR and first aid
  • Reliability
  • Cultural sensitivity
  • Community events management

Certification

  • Mental health first aid
  • Suicide prevention (assist Scotland )
  • CPR certification
  • Mental health foundation stressLESS training
  • Bereavement training, conflict resolution training

Timeline

Community Health Worker

MECOPP
10.2021 - 02.2025

Warehouse Assistant

Amazon
12.2020 - 08.2021

Bar and Waitress Staff

Northfield house
03.2018 - 12.2019

Retail Sales Associate

The Callander club
03.2017 - 02.2020

HND - Early Childhood Education And Care

West Lothian College

HNC - Early Childhood Education And Care

West Lothian College

High School Diploma -

St Margaret’s High School
Charlotte McKenzie