Charlotte McManus
Little Mountain ,QLD
Summary
Dedicated professional with experience at Hertz Franchise, excelling in vehicle inspection and maintenance. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for training new staff and fostering loyalty, demonstrating a strong work ethic and exceptional multitasking skills in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vehicle Service Attendant
Hertz Franchise
Sunshine Coast, QLD
06.2024 - Current
I am a Vehicle Service Attendant responsible for preparing vehicles for customers to pick-up. I am responsible for detailing the interior and exterior of vehicles, checking for damage and ensuring the vehicle is fully fueled.
Customer Service Staff Member
Aussie World
Sunshine Coast, QLD
09.2021 - Current
Contributed to customer satisfaction by offering high-quality service consistently.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Education
Bachelor Of Business Studies -
Griffith University
QLD2028
Year 12 -
Unity College
Caloundra, QLD12.2024
Skills
- Vehicle inspection
- Hand-eye coordination
- Cleaning techniques
- Vehicle maintenance
- Strong work ethic
- Customer service
Accomplishments
I have completed Year 12 at Unity College 2024
Certification
Completed a Certificate III in Business
Completed a Certificate II in Hospitality
Competed a Certificate III in Events
Timeline
Vehicle Service Attendant
Hertz Franchise
06.2024 - Current
Customer Service Staff Member
Aussie World
09.2021 - Current
Bachelor Of Business Studies -
Griffith University
Year 12 -
Unity College