Charlotte Mercer
Eltham,Victoria
Summary
Dynamic and results-driven professional with extensive experience in high-volume hospitality settings, including Eltham Hotel. Proven ability to enhance guest satisfaction through exceptional customer service and efficient order management. Skilled in cash handling and team collaboration, consistently delivering outstanding service during peak hours.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Bartender/Waitress
Eltham Hotel
Eltham, Victoria
10.2025 - Current
- Delivered bar and table service efficiently in a fast-paced hotel setting.
- Crafted and served a diverse range of alcoholic and non-alcoholic beverages, enhancing guest experience with classic and venue-specific cocktails.
- Executed opening and closing duties, ensuring readiness of supplies and equipment for service.
- Brewed and served hot beverages such as coffee and tea, maintaining high standards of quality and presentation.
Waitress
Lucky Little Dumplings
03.2022 - 12.2025
- Managed high volume of customers during peak hours, delivering prompt and efficient service.
- Handled high-pressure situations with composure, ensuring excellent service standards during busy shifts.
- Prepared and served alcoholic and non-alcoholic beverages, including tap beer.
- Trained new employees on operational procedures and best practices to enhance team readiness.
- Used cash registers and credit card machines to cash out customers.
Waitress
Secret Grounds
09.2024 - 01.2025
- Provided prompt and attentive service to tables in a high-traffic café, enhancing customer satisfaction.
- Operated POS machines to accurately process customer transactions, ensuring smooth checkout experience.
- Maintained a clean working environment by doing opening and closing cleaning duties (sweeping, mopping, toilets, etc.)
Education
Bachelor of Science -
Monash University
Clayton, VIC11-2029
High School Student -
Eltham High School
Eltham, Victoria01-2025
Skills
- Bar maintenance
- Menu recommendations
- Order management
- Payment processing
- Cash handling
- Food running
- Inventory management
- Guest greeting
- Customer service and support
- Team collaboration
- Multitasking abilities
References
Available upon request
Certification
RSA
Timeline
Bartender/Waitress
Eltham Hotel
10.2025 - Current
Waitress
Secret Grounds
09.2024 - 01.2025
Waitress
Lucky Little Dumplings
03.2022 - 12.2025
Bachelor of Science -
Monash University
High School Student -
Eltham High School