Charlotte Mitchell

HR:

• Newly developed role within company, promoted to from previous role
• 'Champion' HRIS system & integrations (WorkDay)
• First point of contact for employee & managers questions regarding HR policies, procedures, and payroll-related matters
• Contribute to the delivery of HR projects & programs, reporting to HR manager
• Implement project management techniques to overcome obstacles and increase team productivity.
• Coordinate learning & development
• Yearly performance & bonus reviews
• Maintain employee records, including personnel files, performance evaluations, and disciplinary actions
• End-to-end employment lifecycle

Payroll:

• Manage the full payroll cycle (stand-alone), including processing employee time and attendance information, calculating wages, and preparing payroll reports for >50 employees (weekly & monthly)
• Administer employee benefits programs, including enrollment, claims processing, and resolving employee inquiries
• Raise & monitor service requests for all payroll related queries raised from internal/external stakeholders in timely and knowledgeable fashion.
• Coordinate resolution & reconciliations of payroll discrepancies.
• Monthly super reconciliation & EOY payroll reporting
• Develop and implement payroll procedures to streamline workflow.
• Maintain strict confidentiality of all payroll information and records & ensure compliance with local, state, and federal payroll regulations

• Reporting to HR manager of Australia, responsibility for all HR administration
• Manage payroll, previously had one report
• Manage company credit card, processing payments, providing monthly reconciliation & processing yearly credit card audit (internal & external).
• Arrange & book all travel requirements Australia wide, including flights, accommodation, car hire etc.
• IT asset management
• Track office supplies and restocked low items to keep team members on-task and productive.
• Manage office building administration
• Coordinate internal communications and follow up actions when required

• Effectively manage payroll and timekeeping, and paperwork for new hires and terminations
• Carefully interview, select, train, and supervise team of staff.
• Manage staff schedules and maintained adequate coverage for all shifts.
• Track & reconcile daily sales transactions and invoices for accurate and updated financial reporting
• Monitor inventory of supplies and purchased orders to maintain adequate stock levels
• Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Assist with HR end-to-end life cycle, reporting to the direct to CEO.
• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interact with customers by phone, email, or in-person to provide information.
• Reconcile account files and produced monthly reports (i.e credit card reconciliation)
• Improve office operations by automating client correspondence, record tracking and data communications.
• Track office supplies and restocked low items to keep team members on-task and productive.
• Schedule conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

• Newly developed role within company, promoted to from previous role.
• Reporting to CEO
• HR general support
• Assisted in project managing the build & integration POS & booking systems for restaurant operations within the company
• Weekly cash & Eftpos reconciliation/ banking for restaurant takings
• Managed multiple inboxes & social media platforms
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained electronic and paper filing systems for easy retrieval of information.