Charlotte Moultrie
3B Lisbon Street Sylvania ,Australia
Summary
Proactive professional with a strong work ethic and exceptional interpersonal skills. Proven ability to learn quickly and effectively address new challenges. Extensive experience in customer service roles, excelling in fast-paced environments and ensuring customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Joondalup Health Campus / St George Private Hospital
05.2022 - Current
- Delivered compassionate service to patients and families, fostering a supportive environment.
- Handled patient complaints with care, adhering to high standards for resolution.
- Prepared and organized patient paperwork to streamline admission processes.
- Provided reassurance to nervous patients, enhancing their comfort during visits.
- Demonstrated expertise in applications including Meditech, Online Health Portal, Envi, Spok, and Carps.
- Gained experience across public and private healthcare sectors.
- Performed cashier duties including processing credit card payments and issuing receipts.
Bar Tender
The Beach House
Hillary’s
10.2021 - 05.2022
- Preparing and serving drinks.
- Adhered to state regulations regarding serving alcohol responsibly.
- Providing customer service to the highest standard.
- Ensuring that bar equipment is clean.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Processed payments accurately and efficiently with POS system.
Bar Tender
Northside Tavern
Merriden
06.2021 - 10.2021
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
Retail Assistant
Two Buck and More Shop
10.2019 - 06.2021
- Working independently as the sole retail assistant on shift.
- Communicating effectively and professionally with challenging customers, resolving product quality complaints, and ensuring customer satisfaction.
- Managing and monitoring stock, ensuring shelf replenishment, and coordination of store layout.
- Organized and effective execution of cash-handling procedures, including point-of-sale operation, float management, and accurate end-of-shift finance reporting.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Greeted customers upon entry to the store and provided a positive shopping experience.
Food Preparation and Customer Service Attendant
El Mexicano
09.2017 - 10.2019
- Ensured effective store operations through collaboration under time constraints.
- Operated point-of-sale system while providing exceptional customer service.
- Prepared food in compliance with safety regulations and standards.
- Executed thorough end-of-shift cleaning procedures for a hygienic workspace.
- Replenished condiments when needed throughout shift.
- Provided excellent customer service while interacting with guests in a friendly manner.
Education
WACE -
Mindarie Senior College
Mindarie, WA01.2019
Secondary and Primary Education -
Lake Joondalup Baptist College
Joondalup, WA01.2017
Skills
- Complaint resolution
- Interpersonal communication
- Team collaboration
- Attention to detail
- Customer service
- Safety protocols
- Work ethic
- Calm under pressure
Certification
- Responsible Service of Alcohol Certificate - capable of selling or serving alcohol responsibly, assisting customers to drink within appropriate limits, assisting alcohol-affected customers, and identifying customers whom service must be refused - 06/2021
- Australian Hotels Association Hospitality and Hygiene COVID-19 Hygiene Course, 07/2021
- Introduction to bar service and cocktail making with Gary Beadle, engaging in practical cocktail making sessions, acquiring knowledge of international drink standards, the importance of house policies, responsible service of alcohol, and customer service excellence, June 2021
Volunteer Experience
- Volunteered at Native Animal Rescue, executed detailed food preparation and provision procedures for a range of native rescue animals, maintained clean and hygienic animal enclosures, and followed safe practice directives while handling native animals - 03/2017 - 05/2017
- Work experience student at Currambine Kids Care, communicated and interacted with a diverse range of children aged 3-4 years, managed behavior, ensured safe play practices, and assisted in supervising a cohort of approximately 25 children, assisted in preparing and serving food while proactively monitoring dietary requirements - 03/2017
References
References available upon request.
Timeline
Customer Service Clerk
Joondalup Health Campus / St George Private Hospital
05.2022 - Current
Bar Tender
The Beach House
10.2021 - 05.2022
Bar Tender
Northside Tavern
06.2021 - 10.2021
Retail Assistant
Two Buck and More Shop
10.2019 - 06.2021
Food Preparation and Customer Service Attendant
El Mexicano
09.2017 - 10.2019
WACE -
Mindarie Senior College
Secondary and Primary Education -
Lake Joondalup Baptist College
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