Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Moylan

Woonona,NSW,

Summary

Diligent Customer Service Team Member with proven track record in customer interactions and conflict resolution. Successfully handled various customer inquiries and resolved issues promptly, enhancing customer satisfaction. Demonstrated effective communication and problem-solving skills in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Dog Sitter

Freelance
06.2023 - Current
  • Managed pet safety and wellness in owners' absence by following pet care instructions, dietary needs, and medication regimens.
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.

Customer Service Team Member

KFC
06.2021 - 12.2022
  • Excelled in a high-pressure customer service role, maintaining professionalism and patience under pressure.
  • Developed effective communication and active listening skills to engage with customers across diverse demographics and deliver exceptional service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Demonstrated reliability and adaptability by working a seven-day rotating roster, including variable hours, weekends, and public holidays

Education

Higher School Certificate -

St Mary Star Of The Sea College
Wollongong, NSW
09-2024

Skills

  • Effective schedule management
  • Fostering strong client relationships
  • POS system operation
  • Collaborative team work

Timeline

Dog Sitter

Freelance
06.2023 - Current

Customer Service Team Member

KFC
06.2021 - 12.2022

Higher School Certificate -

St Mary Star Of The Sea College

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Charlotte Moylan