Charlotte Paling
SYDNEY,Australia
Summary
Confident and diligent professional with a proven track record in delivering exceptional customer service. Experienced in both corporate and front-facing environments, fostering a personable atmosphere for clients. Committed to enhancing company performance and customer relations through enthusiastic work ethic. Adaptable to new challenges, continuously developing skills to meet evolving demands.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Clarence Professional Officers
Sydney, Australia
04.2024 - Current
- Managed incoming calls, directed inquiries to the appropriate departments, and recorded accurate messages.
- Consistently delivered excellent customer service while engaging with both internal and external clients.
- Assisted in the development of promotional materials for networking events.
- Coordinated professional networking events, overseeing high-quality catering and venue arrangements.
- Provided comprehensive administrative support, including drafting correspondence, document filing, mail distribution, court attendance, and coordinating travel arrangements.
Sales Representative
Hive Direct Marketing
Sydney, Australia
11.2023 - 04.2024
- Achieved the highest sales within the first week of employment, demonstrating quick adaptability and a strong understanding of customer needs.
- Built strong customer relationships to drive sales and promote the popular Australian brand, YouFoodz.
- Confidently worked independently in a new environment, identifying opportunities and implementing effective strategies without supervision.
- Collaborated with a small, goal-oriented team to generate new sales leads and execute networking initiatives.
- Delivered consistent, high-quality service, fostering trust and long-term client relationships that supported business growth.
Section Waiter
Penelopes
Sydney, Australia
11.2023 - 04.2024
- Warmly welcomed and assisted guests, presenting food, cocktail, and wine menus while providing expert guidance to enhance their dining experience.
- Supervised a section of 8+ tables, ensuring a clean, comfortable, and relaxing environment for all patrons.
- Maintained extensive knowledge of 15+ dishes and their recommended food and wine pairings to deliver tailored, high-quality service.
- Delivered attentive and personalized service to each guest, ensuring satisfaction and fostering a welcoming atmosphere.
Waitress and Front of House Hostess
Lords cricket ground
Sidcup, United Kingdom
09.2022 - 08.2023
- Ensured welcoming, professional experiences for high-profile guests through discretion and exceptional service.
- Independently managed guest seating, food and drink orders, and special requests in exclusive suite environments.
- Prepared alcoholic and non-alcoholic beverages to recipe standards, maintaining high service levels.
- Developed advanced cashier skills to support efficient suite operations and financial accuracy.
- Collaborated with team members to deliver seamless service while confidently managing individual responsibilities.
- Built strong relationships with suppliers to secure quality stock and effective alcohol management.
- Assisted in event planning, coordinating logistics for smooth operation execution.
- Adapted to fast-paced environments while maintaining professionalism and composure.
Education
BA Hons - Dance and Musical Theatre
University Of Greenwich
07-2023
A Levels -
High Storrs Sixth Form
07-2019
Skills
- Problem solving
- Adaptability
- Attention to detail
- Sales strategy implementation
- Networking event planning
- Client engagement
- Training staff
- Schedule management
Languages
English
Native/ Bilingual
Timeline
Personal Assistant
Clarence Professional Officers
04.2024 - Current
Sales Representative
Hive Direct Marketing
11.2023 - 04.2024
Section Waiter
Penelopes
11.2023 - 04.2024
Waitress and Front of House Hostess
Lords cricket ground
09.2022 - 08.2023
BA Hons - Dance and Musical Theatre
University Of Greenwich
A Levels -
High Storrs Sixth Form