Charlotte Pham
Sydney,Australia
Summary
Responsible and motivated university student pursuing Information Technology at the University of Technology Sydney. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced in providing exceptional customer service, multitasking, and problem-solving in communication. Committed to continuous improvement and innovation, applying analytical and creative thinking to achieve significant results in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Colour Analyst and Onboarding Intern
Match My Makeup
Sydney, NSW
08.2024 - Current
- Operated scanning machines to capture precise color data for company databases.
- Physically matched colors on skin to verify and enhance accuracy of recommendations.
- Resolved inconsistencies in information and compiled data in specified formats for entry.
- Entered data into spreadsheets and databases with a high accuracy rate.
- Integrated tools on clients' Shopify stores, debugging and testing to ensure seamless onboarding experience.
Online Fulfillment Team Member
MYER
Sydney, NSW
06.2024 - 04.2025
- Fulfilled online orders by picking, packing, and preparing items for shipment with precision.
- Trained new employees on warehouse procedures and quality standards to ensure compliance.
- Assisted customers on the floor by addressing inquiries and providing product information.
- Supported colleagues to foster a collaborative work environment and enhance team performance.
- Inspected merchandise for defects, discarding damaged items per supervisor instructions.
- Maintained high attention to detail while managing time effectively in a fast-paced setting.
Customer Service Team Member
Coles Supermarkets
Five Dock, NSW
05.2023 - 11.2024
- Delivered exceptional service during checkout and assisted customers with inquiries.
- Maintained a fast-paced environment while prioritizing customer satisfaction.
- Ensured cleanliness and proper presentation of stock on sales floor.
- Operated POS and NCR self-checkout systems, facilitating smooth transactions.
- Assisted customers with self-service options and resolved operational issues.
- Processed cash, card, check, gift card, and coupon transactions efficiently.
- Identified improvement opportunities in checkout operations through careful observation.
Education
Bachelor of Information Technology - Data Analytics
University of Technology Sydney
Sydney, NSW12-2025
High School Diploma -
Meriden School
Strathfield, NSW12-2022
Skills
- Data analysis and visualization
- Statistical analysis
- Microsoft Excel proficiency
- Customer service excellence
- Attention to detail
- Analytical problem solving
- Time management
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Colour Analyst and Onboarding Intern
Match My Makeup
08.2024 - Current
Online Fulfillment Team Member
MYER
06.2024 - 04.2025
Customer Service Team Member
Coles Supermarkets
05.2023 - 11.2024
Bachelor of Information Technology - Data Analytics
University of Technology Sydney
High School Diploma -
Meriden School
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