Charlotte Pollock
frankston south
Summary
Proven in Front of House Management at Frankston Lee Garden, I excel in seamless customer service and staff training, embodying reliability and a calm demeanor. My expertise includes complaint handling and cash transactions, with a notable achievement in enhancing team efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front of House Managment
Frankston Lee Garden
08.2023 - Current
- Maintain seamless communication with the kitchen, ensuring smooth customer service.
- Acted as the main point of contact for all customers and takeaway orders.
- Addressing customer concerns promptly and professionally while maintaining a positive rapport.
- Trained new hires on company policies, procedure, as well as proper food handling techniques and Pos system.
- Performed cash handling activities.
Assitant to the Event Manager
Lightscape Melbourne- Sony Music
06.2024 - 07.2024
- Assist the Event Manager during the event, with any ad hoc requirements.
- Sign in/out all staff and ensure everyone has the appropriate uniform, radio and maps.
- Assist with Front of House setup - including signage, barriers, batteries on scanners.
- Receive and report ticket updates between Ticketek and Event Manager.
- Manage all accessibility hire and lost property
- Perform as a runner to all staff on the trail. Inc. Water deliveries, battery replacement, wheelchair delivery to medical staff.
- Assist as required during emergencies.
Education
Frankston High School
Frankston, VIC12-2027
Skills
- Training and mentoring
- Health and safety regulations
- Staff motivation
- Quality standards
- Complaint handling
- Reliable and responsible
- Collaboration and teamwork
- Training and onboarding
Languages
French
Limited Working
Timeline
Assitant to the Event Manager
Lightscape Melbourne- Sony Music
06.2024 - 07.2024
Front of House Managment
Frankston Lee Garden
08.2023 - Current
Frankston High School
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