Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charlotte Puttlitz

Reservoir,Victoria

Summary

Motivated worker with past experience in customer service, skilled in time management and able to deal with high pressure and stressful work environments. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

Old School Pizza
08.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Volunteer Swim Instructor

Elite Swimming
03.2022 - 08.2022
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.

Education

High School Diploma -

Santa Maria College
Northcote, VIC
10.2025

Skills

  • Order Accuracy
  • Dining area maintenance
  • Safe Food Handling
  • Food safety understanding
  • Customer Service
  • Order delivery practices
  • Menu Memorization
  • Greeting guests

Certification

  • First Aid/CPR Certified
  • Lifeguard Training - 2024

Timeline

Waitress

Old School Pizza
08.2022 - Current

Volunteer Swim Instructor

Elite Swimming
03.2022 - 08.2022

High School Diploma -

Santa Maria College

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Charlotte Puttlitz