Summary
Overview
Work History
Education
Skills
Timeline
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CHARLOTTE REYNOLDS

Victoria,Australia

Summary

Hospitality professional prepared for seamless guest experiences and a high level of service. Proven ability to maintain a warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success. Administrative professional with a comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration. Expertise in scheduling, document handling, reconciliations and communication.

Overview

7
7
years of professional experience

Work History

Hostess, waitress and social media manager

Pearl Diver Cocktails and Oysters
05.2024 - Current
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Supported servers and food runners in keeping the dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new staff on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new staff, sharing best practices for maintaining a professional demeanour and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organised, stocked and cleaned the establishment during shifts to maintain a welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to the volume of guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into the POS terminal, split bills and accept payments.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimised posting schedules based on platform-specific analytics to maximise content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Developed comprehensive social media strategy to enhance online presence.
  • Implemented content calendar via 'loomly' platform to ensure timely and organized posting across all channels.

Marketing and Accounts Assistant

Hikari Solutions
06.2022 - 01.2023
  • Company Overview: legal practice and sustainability consultancy
  • Maintained clean and organised files by keeping accounts payable records up-to-date.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared itemised statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
  • Organized data into multiple spreadsheets to streamline data.
  • Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Waitress, barista and bartender

Sir Duke Moonee Ponds
09.2022 - 03.2024

Waitress

Assembly Ground Essendon
01.2022 - 06.2022

Team member

KFC Moonee Ponds
02.2019 - 02.2022

Education

Undergraduate - Bachelor of Business And Bachelor of Design

Monash University Caulfield

High School -

Lowther Hall Anglican Grammar School
Essendon, VIC
01.2021

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Office administration
  • Data entry
  • Website development
  • Graphic design
  • Social media management
  • Administrative support
  • Customer relations
  • Office management
  • Account reconciliation

Timeline

Hostess, waitress and social media manager

Pearl Diver Cocktails and Oysters
05.2024 - Current

Waitress, barista and bartender

Sir Duke Moonee Ponds
09.2022 - 03.2024

Marketing and Accounts Assistant

Hikari Solutions
06.2022 - 01.2023

Waitress

Assembly Ground Essendon
01.2022 - 06.2022

Team member

KFC Moonee Ponds
02.2019 - 02.2022

Undergraduate - Bachelor of Business And Bachelor of Design

Monash University Caulfield

High School -

Lowther Hall Anglican Grammar School

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CHARLOTTE REYNOLDS