Charlotte Robson
Brisbane ,QLD
Summary
Hard working, personable and an adaptive learner offering outstanding communication and problem-solving skills. A people person who strives to provide a positive learning environment by encouraging young children to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Babysitter
Private
02.2024 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by engaging in group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children.
- Assisted in developing self-confidence with age-appropriate responsibilities.
PASS Leader
University Of Queensland
03.2023 - Current
- Improved PASS leader effectiveness by developing and implementing engaging training materials.
- Assisted fellow leaders in problem-solving techniques for better group collaboration and understanding.
- Promoted student success with targeted study sessions tailored to individual learning needs.
- Increased participant attendance, fostering a welcoming and inclusive environment for all students.
After-school Tutor
Private
02.2024 - Current
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Developed customized lesson plans tailored to each student''s individual needs and learning style.
Customer Service
Bunnings Warehouse
08.2021 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanour, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skill
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Volunteer
Access All Abilities
02.2018 - 12.2021
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted children with special needs in playing sports and developing fundamental skills.
- Developed a relationship with the participant to ensure a positive, encouraging environment was provided.
Hospitality Worker
Eclectic Taste
05.2019 - 06.2020
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
Education
Bachelor - Health Sciences
University of Queensland
Brisbane, QLD11.2024
Skills
- Communication
- Customer Service
- Interpersonal Skills
- Organisational skills
Certification
- Blue card License - 15/03/24-15/03/29
- NDIS License - 15/03/24-15/03/29
Timeline
Babysitter
Private
02.2024 - Current
After-school Tutor
Private
02.2024 - Current
PASS Leader
University Of Queensland
03.2023 - Current
Customer Service
Bunnings Warehouse
08.2021 - Current
Hospitality Worker
Eclectic Taste
05.2019 - 06.2020
Volunteer
Access All Abilities
02.2018 - 12.2021
Bachelor - Health Sciences
University of Queensland
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